Learning & Development Manager - Hotel Indigo Bali Seminyak Beach

Hotel
Indigo® is part of IHG Hotels & Resorts and is known
for its neighborhood-inspired hospitality. It draws inspiration from
the neighborhood’s culture, people, and stories. At every Hotel Indigo property,
no two neighborhoods are alike—and neither are the hotels. Each is designed
to reflect the local character, offering guests a truly immersive and authentic
stay.

Hotel Indigo Bali Seminyak Beach is no exception.
Located on the vibrant beachfront of Seminyak, one of Bali’s most stylish
and culturally rich destinations, the resort weaves together the neighbourhood’s
colourful traditions, contemporary design, and artistic flair.

The hotel has 289 rooms, suites, and villas surrounded by lush tropical gardens,
creating a harmonious blend of local heritage and modern luxury. Hotel Indigo
Bali Seminyak Beach continues to set the standard for luxury hospitality,
earning global acclaim with prestigious accolades and a reputation as one of
the world’s most celebrated and sought-after resorts style="font-size: 10pt; line-height: 107%;">.

style="font-size: 10pt; line-height: 107%;">What is
the job?

As the Learning & Development Manager,
you will lead the hotel's learning and development strategy, fostering a culture
of continuous learning, engagement, and career growth. Reporting to
the Director of Human Resources, you will partner
with department leaders to identify development opportunities, deliver impactful
training programs, strengthen leadership capability, and ensure colleagues
have the knowledge and skills to deliver exceptional guest experiences in line
with IHG brand standards.

This opportunity is open to Indonesian
citizens only.

Your day-to-day

• Develop, implement,
  and continuously improve the hotel's annual Learning & Development strategy
  aligned with business objectives and IHG brand
  standards. 
• Lead all learning initiatives, including onboarding, orientation,
  leadership development, technical training, compliance training, and mandatory
  certification programs. 
• Partner with department leaders to identify training needs,
  evaluate skill gaps, and create development plans that support operational
  excellence. 
• Facilitate engaging classroom, virtual, and on-the-job training sessions
  while coaching Departmental Trainers to deliver high-quality learning
  experiences. 
• Champion IHG culture, service behaviors, and brand standards by acting
  as a Brand Champion and inspiring colleagues to deliver memorable guest
  experiences. 
• Monitor training effectiveness through assessments, colleague feedback,
  operational performance, guest satisfaction scores, and learning
  analytics. 
• Maintain accurate training records, compliance documentation,
  and learning reports while ensuring completion of mandatory training
  requirements. 
• Manage the Learning & Development budget, training resources,
  and departmental expenses effectively. 
• style="font-size: 10pt; line-height: 107%;">Support succession planning, talent
  reviews, and career development initiatives by identifying and nurturing
  high-potential colleagues. 
• Collaborate with operational leaders to improve guest
  experience by translating guest feedback, HeartBeat results, and social
  listening insights into targeted learning
  initiatives. 
• Foster an engaging workplace culture by promoting colleague wellbeing,
  recognition, diversity, equity, inclusion, and continuous
  improvement. 
• Stay current with hospitality industry trends, adult learning
  methodologies, and digital learning technologies to enhance training
  effectiveness continuously.

style="font-size: 10pt; line-height: 107%;">What we need
from you

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style="font-size: 10pt; line-height: 107%;">Minimum 3–5 years
of experience in Learning & Development, Training, or Human
Resources within an international upscale or luxury hotel environment, with
at least 2 years in a managerial role.

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style="font-size: 10pt; line-height: 107%;">Strong understanding of adult
learning principles, instructional design, facilitation techniques, and talent
development. 

• style="text-align: justify;">Experience designing and delivering leadership development, service
  culture, onboarding, and compliance training programs. 

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style="font-size: 10pt; line-height: 107%;">Excellent presentation,
facilitation, coaching, and stakeholder management skills with the ability
to engage audiences at all organizational levels. 

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style="font-size: 10pt; line-height: 107%;">Strong analytical skills with
the ability to measure learning effectiveness and translate business needs into
practical development solutions. 

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style="font-size: 10pt; line-height: 107%;">Experience managing training
budgets, learning systems, and departmental planning. 

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style="font-size: 10pt; line-height: 107%;">Proficient in Microsoft Office
applications, particularly Excel, PowerPoint, and Word. 

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style="font-size: 10pt; line-height: 107%;">Excellent communication skills
in both written and spoken English and Bahasa
Indonesia. 

• style="text-align: justify;">Passion for developing people, building an inclusive workplace culture,
  and inspiring colleagues to achieve their full potential.
  style="text-align: justify;"> 

What
We Offer

style="font-size: 10pt; line-height: 107%;">We give our people everything
they need to succeed, from a competitive salary that rewards all your hard work
to a wide range of benefits designed to help you live your best work-life,
including a full uniform, impressive room discounts, and some of the best
training in the business. 

style="font-size: 10pt; line-height: 107%;">Our mission is to welcome everyone
and create inclusive teams where we celebrate differences and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees regardless
of race, color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability. We promote a culture of trust,
support, and acceptance.

Always welcoming different backgrounds, experiences,
and perspectives. 

style="font-size: 10pt; line-height: 107%;">IHG gives every member of the team
the room they need to belong, grow, and make a difference in a collaborative
environment. We know that to work well, we need to feel well – both inside
and outside of work – and through our wellbeing framework, we are committed
to supporting wellbeing in your health, lifestyle,
and workplace. 

So, join us, and you’ll become part of our ever-growing global
family.