The Front Office Supervisor is responsible for overseeing the daily
operations of the Front Office, ensuring exceptional guest experiences
from arrival to departure. This role supports the Front Office Manager
in supervising the reception team, maintaining brand standards, resolving guest
concerns, and ensuring efficient front desk operations. The Front Office
Supervisor serves as a role model by delivering outstanding hospitality in line
with IHG's True Hospitality values.
YOUR DAY-TO-DAY:
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Deliver exceptional guest service in accordance
with IHG and Crowne Plaza brand standards.Welcome VIP
guests and ensure personalized service throughout their
stay.Handle guest inquiries, requests, and complaints
promptly and professionally.Ensure efficient check-in
and check-out procedures while maintaining
accuracy.Anticipate guest needs and proactively resolve
issues to enhance guest satisfaction.Supervise daily Front
Office operations, including Reception, Guest Services, and Lobby
activities.Ensure all shifts are adequately staffed
and operational procedures are followed.Monitor room
availability, occupancy, and room status in coordination
with Housekeeping.Ensure compliance with cash handling,
billing, and financial procedures.Conduct shift briefings
and communicate important operational updates.Prepare
and review daily reports, guest feedback, and operational
logs.Monitor queue management and service efficiency
during peak periods.Supervise, coach, and motivate Front
Office team members.Provide on-the-job training for new
and existing colleagues.Monitor staff performance
and provide constructive feedback.Assist in scheduling
shifts and managing attendance records.Promote teamwork
and maintain a positive working environment.Ensure
compliance with IHG policies, hotel SOPs, and local
regulations.Maintain high standards of grooming,
professionalism, and workplace safety.Ensure guest
information is handled confidentially.Support hotel
quality audits and brand compliance inspections.Monitor
adherence to health, safety, and security
procedures.Promote IHG One Rewards membership and hotel
services.Identify opportunities for room upgrades
and upselling.Support revenue optimization by maximizing
room inventory and guest
satisfaction.
WHAT WE NEED
FROM YOU:
- Diploma or bachelor's degree in hospitality
management, Business Administration, or a related
field. - Minimum 2–3 years of Front Office
experience. - Previous supervisory experience
is preferred. - Experience with Opera PMS or similar hotel
management systems. - Strong knowledge of hotel front office
operations and guest service standards. - Omani
National
WHAT YOU CAN EXPECT FROM US:
We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best
work-life – including a full uniform, impressive room discounts, and some of
the best training in the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate differences
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, colour, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
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white-space: normal; widows: 2; word-spacing: 0px;">IHG gives every member
of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our well-being framework, we
are committed to supporting well-being in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
