Your day
to day
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People
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baseline; white-space: pre;">Direct daily activities,
plan and assign work ensuring you always have the right staffing
numbers
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baseline; white-space: pre;">Develop your team
and improve their performance through coaching and feedback, and create
performance and development goals for colleagues - recognise good
performance
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baseline; white-space: pre;">Educate and train all
team members in compliance with federal, state and local laws and safety
regulations. Ensure staff are properly trained and have the tools and equipment
to carry out job duties
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baseline; white-space: pre;">May assist with deep
cleaning projects and/or assist housekeeping staff during high volume
periods
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Guest Experience
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Make sure the quality of housekeeping and laundry
services is always superb - we have standards - but it’s down to you to make
rooms special and memorable for guests
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Schedule routine inspections of all guest rooms
and public areas to ensure furnishings, rooms, equipment, linens, public
restrooms, lobby, etc. are clean and in good repair to meet guest
satisfaction
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Carry out special
requests from guests, VIPs, repeat visitors and club
members
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Help guests with their
questions and complaints to achieve complete guest
satisfaction
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Look smart - wear your
uniform with pride
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Responsible
Business
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baseline; white-space: pre;">Maintain and order
supplies and equipment whilst minimising waste and maintaining “green”
initiatives (example: container recycling, and cleaning
agents)
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sans-serif; font-size: 12pt; font-style: normal; font-variant: normal;
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baseline; white-space: pre;">Reunite items
with owners - and log any lost and found
property
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baseline; white-space: pre;">Perform other duties
as assigned. May also serve as manager
on duty
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Financial
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baseline; white-space: pre;">Help prepare and monitor
the hotel’s annual budget with a focus
on increasing profitability
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sans-serif;">Maintain proper inventory levels managing cost per room
for supplies and labour Carry out the special requests from guests, VIPs,
repeat visitors and club members
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pre-wrap;">What we need from you
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sans-serif; font-size: 12pt; font-style: normal; font-variant: normal;
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baseline; white-space: pre;">High School Diploma /
secondary education / equivalent
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sans-serif;">Four years' housekeeping/laundry experience preferably
in a hotel of similar size, including supervisory experience. Some college
preferred
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baseline; white-space: pre;">Must
be fluent in local language and other languages
preferred
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pre-wrap;">What we offer
-
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sans-serif;">Join us and you’ll become part of the global IHG family
– and like all families, all our individual team members share some winning
characteristics. As a team, we work better together – we trust and support each
other, we do the right thing and we welcome different perspectives.
You need to show us you care: that you notice the little things that make
a difference to guests as well as always looking for ways to improve -
visit www.http://careers.ihg.com
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sans-serif;"> to find out more about us
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0pt;"> At IHG Hotels & Resorts, we are proud
to be an equal opportunity employer. IHG Hotels & Resorts provides equal
employment opportunities to applicants and employees without regard to
an individual's, race, color, ethnicity, national origin, religion, sex, sexual
orientation, gender identity or expression, age, disability, marital or familial
status, veteran status or any other characteristic protected
by law
