Who
we are
At Hotel Indigo, we welcome all guests into our neighbourhood and share
our love for the place we call home. We inspire them to explore and discover
different perspectives, so every one of them can create new stories of their
own. With over 125 properties worldwide, we look for individuals that
can inspire our guests to make unique discoveries. Opening the door
to meaningful connections to the diverse people, places, and cultures of
the local area.
Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as
a testament to the vibrant intersection of history, arts, culture and business.
Our boutique hotel soars above the city’s skyline in one of midtown’s tallest
buildings, where we’ve masterfully preserved the historic charm of the original
façade – once home to Dexter and Crozier’s “The Motor House” – while creating
a fresh, modern hospitality experience.
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SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
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widows: 2; word-spacing: 0px;">We're on the hunt for a team focused, guest
experience obsessed,
Reservations
Agent to join our team. You’ll be the first point of contact for many
of our future guests, setting the tone for their Hotel Indigo Auckland
experience.
Working closely with our Reservations Manager, you’ll help process booking
requests and ensure our guests receive a memorable experience from their very
first interactions with us.
About
the role:
This is a fixed-term position,
commencing from 1 October 2026 and concluding on 30
March 2027.
Guaranteed minimum of 32 hours per week,
with flexibility to work additional hours during peak periods
as required.
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A little taste
of your day-to-day Processing individual and group reservations through various channels
including phone, email, and online booking systems
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vertical-align: baseline;">Providing detailed
information about our rooms, rates, packages, and local area
to guests
Following
up on reservation inquiries promptly and professionally
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vertical-align: baseline;">Maintaining accurate
guest profiles and booking details in our reservation systems
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vertical-align: baseline;">Supporting
the implementation of revenue management strategies
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vertical-align: baseline;">Assisting with group
bookings and working closely with our sales team
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vertical-align: baseline;">Ensuring all
reservations meet IHG brand standards and guidelines
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255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
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16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
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What we need
from you
A positive
attitude – experience is great, but enthusiasm
is essential!
Someone who loves
getting the details right and keeping things organized
-
style="margin-left: 24px;">Previous reservations experience within hotels –
an understanding of hotel PMS systems (Hotel Key is ideal!) -
style="margin-left: 24px;">Excellent communication skills with a professional
telephone manner The ability to juggle
multiple tasks while maintaining attention to detail
-
style="margin-left: 24px;">Flexibility around working days and hours – you’ll
work a variable roster to be able to provide support over high occupancy
periods, and group reservations Higher
education qualification or equivalent experience
-
style="margin-left: 24px;">Legal right to work in New Zealand
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SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
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What you
can expect from us
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race, colour, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
or disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.
