Reservations Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, Victoria
What is
the job?
Under the general guidance
and supervision of the Director of Sales and Marketing (DOSM) and within
the limits of established InterContinental Hotel Group (IHG) policies
and procedures, your role will oversee and direct all aspects of
the Reservations operation. Primary responsibilities include positioning
hotel inventory to achieve optimum yield, overseeing group blocks, loading
and maintaining rates and communicating effectively to guests in a professional
manner. This position also supports the Revenue Manager and Sales
Department in yielding inventory responsibilities.
to day
Ensure that all correspondence
and reservations are recorded and entered into Opera accurately and promptly,
and that all reservations are made in line with current rates in order
to achieve optimum average rate and yield
Ensure Inventory is effectively
managed and displayed both through IHG Concerto (GRS)
and Opera
Monitor and ensure that all reservations team
correspondence and guest contact is handled in a professional manner within
a 24-hour turnaround time
Ensure all reservations have
an acceptable method of payment, deposits are charged where appropriate,
and that this is noted in the booking
Communicate new and current
rates and any inclusions they may have, to the reservations team, and ensure
the rates database is kept up to date and accurate
Ensure group bookings are entered
correctly and follow up on quotations/contracts, deposit payments, routing
instructions and all information is passed on to the relevant
departments
Manage wholesale/Inbound contracts
and allotments
Develop and implement SOP’s as required,
and communicate to relevant departments
On an ongoing basis, analyse costs and ensure
performance is against budget, and implement corrective measures where
necessary
Provide regular updated reports as per the prescribed
times
Support the DOSM as needed with developing staff,
training programs, work schedules, and any other general
duties
Bachelor’s degree in Hotel Management / Business
Administration or equivalent experience.
Strong knowledge of hotel systems such
as Opera, and revenue management principles.
Liaise professionally in all aspects of the role,
including excellent telephone and email etiquette.
Previous experience with a renowned international hotel
brand is advantageous.
Office-based
position.
Full working rights in Australia with
no restrictions.
How do I deliver this?
