Front Office Team Leader - HOLIDAY INN EXPRESS GURUGRAM SECTOR 50
Negotiable
Job Description
style="font-size: 16pt; letter-spacing: -1.1pt;">Your day
to day
•
style="font-size: 12pt;">Acknowledge IHG Rewards Club members and returning
guests, in person or on the phone
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•
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Take
and manage guest bookings, up-selling opportunities and telling them about ways
to make their stay more comfortable.•Handle cash and credit
transactions
•
style="font-size: 12pt;">Take pride in your appearance and place as a brand
ambassador well groomed.
style="font-size: 12pt;">•Start every stay right by swiftly
checking guests in and out - take IDs, hand out room keys, and control
and release safety deposit boxes
•Stay one step ahead
of guests’ needs – record and act on their preferences, and handle their
messages, requests, questions and concerns
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•
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Be
a trusted contact for all guests. Help them with anything from bill issues
to local knowledge, and loop in management when
necessary. •
style="font-size: 12pt;">Jump into other ad-hoc duties when your colleagues need
your help
•
style="font-size: 12pt;">Stay safe all the time. Following our safety
procedures, you’ll report all incidents.
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•
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Always
know what events and activities are on the day’s
schedule . •
style="font-size: 12pt;">VIP Arrivals - Corporate
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What we need from you
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•
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Strong
communication and interpersonal skills with a guest-first
approach. •
style="font-size: 12pt;">Excellent problem-solving skills and the ability
to handle guest concerns professionally.
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•
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Leadership skills to guide and support the Front Office team while
ensuring smooth daily operations.
style="font-size: 12pt;">•Good knowledge of Front Office procedures
and hotel systems.
•
style="font-size: 12pt;">Fluency in the local language and good English
communication skills; additional languages are
an advantage.
•
style="font-size: 12pt;">Flexibility to work shifts, including weekends
and public holidays.
•
style="font-size: 12pt;">Diploma or degree in Hospitality or a related field
is preferred.
•
style="font-size: 12pt;">Minimum 2 years of Front Office experience, including
supervisory or Team Leader experience, preferably with an international hotel
brand.
•
style="font-size: 12pt;">Commitment to delivering exceptional guest experiences
while upholding IHG brand standards.
style="color: rgb(34, 53, 102); font-family: Arial;">How do I deliver
this?
We genuinely care
about people and we show this through living out our promise of True Hospitality
each and every day. It’s what connects every colleague in all IHG®
hotels.
Each IHG® hotel brand
delivers True Hospitality in their own way, and at the heart of it all
are specific, core service skills.
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·
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True Attitude: being caring, wanting to make a positive
difference, and building genuine connections with guests
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