What’s
the Job?
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style="font-size: 12pt;">Reporting to the Front Office Manager, the Assistant
Front Office Manager oversees the daily Front Office operations including
Reception, Guest Experience, Concierge, Bell Services and Telephone
Operations.
This role plays an important management function in ensuring operational
excellence, achieving guest satisfaction, driving IHG One Rewards engagement,
and maintaining brand standards.
The ideal candidate is highly
visible, hands-on, operationally strong and passionate about delivering
exceptional hospitality experiences.
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Key
Responsibilities
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Operations
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operations across all guest touchpoints
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and departure experiences for hotel guests
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feedback and service recovery professionally
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margin-bottom: 0cm; vertical-align: baseline;">Ensure compliance with Holiday Inn
and IHG brand standards- Monitor lobby operations, Executive Lounge coordination and overall
service quality - Collaborate closely with Housekeeping, Engineering, Reservations
and other departments to ensure smooth hotel
operations
Commercial & Revenue
Performance
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margin-bottom: 0cm; vertical-align: baseline;">Drive upselling initiatives
including room upgrades, Executive Lounge access and hotel
promotions- Monitor room revenue opportunities and walk-in
conversions - Ensure team's accuracy in billing, cashiering, rebates and payment
handling - Support cost management initiatives
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Development
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team to deliver service excellence
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members-
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a positive and engaging team culture aligned with IHG
values -
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with HR on recruitment, performance management and employee engagement
initiatives
Compliance & Safety
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Ensure adherence to hotel policies, IHG standards and Singapore
regulatory requirementsMaintain compliance with PDPA, ICA registration requirements, PCI-DSS
and safety protocolsSupport emergency response and hotel crisis management
procedures
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For
Requirements
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Diploma or Degree in Hospitality Management, Hotel Administration
or related discipline1 year experience in a similar capacity in an upscale hotel
environmentStrong knowledge of Opera / Opera Cloud PMS and hotel
systems
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leadership, communication and problem-solving skills
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Ability to work rotating shifts,
weekends and public holidays
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Attributes
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service excellence and hospitality standards
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with excellent decision-making skills
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and team engagement
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We Offer
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style="font-size: 12pt;">In return for your hard work, you can look forward to
a highly competitive salary and benefits package – What’s more, because your
career will be as unique as you are, we’ll give you all the tailored support
you need to make a great start, be involved and grow.
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So whoever you are, whatever
you love doing, if you’re ready to make the move to a great new career
opportunity, we’ll make sure you’ll have Room to be yourself. Find out more
by going to careers.ihg.com
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If you are passionate about hospitality and enjoy creating
memorable guest experiences, we would love to hear from you.
