Cluster Human Resources Director

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Kuwait, Kuwait City

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Job Description

People

style="direction: ltr; line-height: 107%; margin: 0pt 0in 0pt 0.38in;
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normal;">· style="font-size: 11pt;">Develop and execute the cluster HR strategy aligned
with IHG and business objectives.

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normal;">· style="font-size: 11pt;">Lead Talent Acquisition, Learning & Development,
Employee Relations, Payroll, Government Relations, and HR Operations across all
cluster hotels.

·Coach General
Managers and Executive Committees on people management, organisational
development, succession planning, and leadership
effectiveness.

·Oversee annual
colleague engagement surveys and implement action plans to improve
results.

·Ensure effective
on-boarding and orientation programs for all new
colleagues.

·Develop succession
plans and talent pipelines for key positions.

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normal;">· style="font-size: 11pt;">Ensure compliance with IHG performance management
processes and support leadership development.

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normal;">· style="font-size: 11pt;">Build and maintain strong relationships
with educational institutions, government authorities, recruitment partners,
and local communities.

style="direction: ltr; line-height: 107%; margin: 0pt 0in; text-align: left;
unicode-bidi: embed; word-break: normal;">Financial

·Monitor labour
costs, productivity, headcount, and manpower planning across all
hotels.

·Ensure competitive
compensation and benefits practices while maintaining financial
discipline.

·Support business
planning through workforce analytics and labour
forecasting.

·Identify
opportunities to improve efficiency and reduce HR-related operational
costs.

style="font-size: 11pt;">Guest Experience

class="O0" style="direction: ltr; line-height: 107%; margin: 0pt 0in 0pt 0.38in;
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normal;">· style="font-size: 11pt;">Champion a people-first culture that inspires
colleagues to deliver exceptional guest experiences.

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normal;">· style="font-size: 11pt;">Partner with operational leaders to improve service
culture through learning and engagement initiatives.

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normal;">· style="font-size: 11pt;">Support service excellence programs that strengthen
guest satisfaction and brand performance.

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normal;">· style="font-size: 11pt;">Promote IHG's Winning Ways and True Hospitality culture
throughout the cluster.

style="direction: ltr; line-height: 107%; margin: 0pt 0in; text-align: left;
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Business

·Ensure compliance
with Kuwait Labour Law, immigration requirements, and all applicable employment
regulations.

·Ensure compliance
with IHG policies, procedures, and ethical standards.

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normal;">· style="font-size: 11pt;">Lead investigations involving employee relations
matters and recommend appropriate resolutions.

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normal;">· style="font-size: 11pt;">Monitor turnover, absenteeism, engagement,
and workforce metrics to identify trends and implement improvement
initiatives.

·Oversee government
relations related to employment, visas, work permits, and labour
compliance.

·Support corporate
social responsibility initiatives and community engagement
programs.

·Provide HR
leadership during hotel openings, renovations, and organisational change
initiatives.

·Perform other
duties as assigned by senior management.

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normal;">

style="color: black; font-family: Calibri;">Accountabilities

This is the senior Human Resources
leadership position responsible for providing strategic and operational HR
direction across multiple IHG hotels within the cluster. The role leads all
Human Resources functions while ensuring consistency, compliance, operational
excellence, and alignment with IHG brand standards and business priorities.
The Cluster HR Director manages HR leadership teams and partners closely
with General Managers and Executive Committees to drive business performance
through people.

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