Learning & Development Officer - Semiramis Intercontinental Cairo
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Egypt, Cairo
At InterContinental Hotels & Resorts
our role is to put the glamour into international travel. That is where you come
in. When you are part of the InterContinental Hotels & Resorts brand you
are more than just a job title.
At
InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally-minded; people who know what it takes to exceed
guest expectations.
Join
us as a Learning &Development Officer . You will have ambition, talent
and obviously, some key skills. Because, for this vital role, were looking
for someone who: - has Sense of hospitality - has prior work experience in hotel
operational departments - has proven track record successful administration -
has the ability to handle guest complains with a smile - has great interpersonal
skills.
Your day
to day
Coordinate and facilitate the new Comers Hotel Orientation
program and supervise the on-boarding process.
Conduct new hires Review
and completion of initial job training plans with new comers.
Assist
in conducting the Training Needs Analysis
Develop, design, and facilitate
learning materials for the frontline Colleagues by using different instructional
techniques and formats such as role-plays, team exercises, group discussions,
games and videos
Assist in developing the Annual Training
calendar
Conduct IHG Technical training & development workshops
for Frontline Colleagues.
Organize and develop training procedure, SOPs
manuals and course materials such as handouts and visual materials
Assist
in measuring, evaluating and following up on overall effectiveness of training
programs directed toward continuous improvement.
Assist in liaising
with schools and universities in preparation for IHG Academy internships
placement.
Preparing Training Reports by the end of each
month
Coordinate and attend the monthly Departmental Trainers
Meeting.
Assist in setting the annual L&D Budget in line
with corporate requirements
Ensure Full optimization of the IHG
Merlin My learning platform
Compliance with the IHG Learning Brand
Standards
Demonstrate awareness and adhere to the occupational, health
and safety legislation, policies and procedures.
Be familiar
with the Hotel safety, first aid, fire and emergency procedures and operating
equipment safely and responsibly.
Report security incidents and accidents
in accordance with the Hotel requirements.
What
we need from you
Bachelor
Degree
0-2 years of Experience in the L&D field
Strong
communication & facilitation skills
Excellent PowerPoint & Excel
Skills.
Resilient, dynamic & professional.
Proficient
in English language speaking and writing
Local language is
a must
What you can expect from us
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our
mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team
the room they need to belong, grow and make a difference in a collaborative
environment. We know that to work well, we need to feel well – both inside
and outside of work – and through our myWellbeing framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part
of our ever-growing global family.
