job
overview
Manage
the bar/lounge operations of the Restaurant to ensure the achievement
of established beverage quality and guest service quality standards
and departmental revenue and profit goals
Give input
and ideas on general beverage/ cocktail Menu
Train
other Bar Team Member on Beverage/ Cocktail Mixology Standards
At InterContinental Hotels
& Resorts® we want our guests to feel special, cosmopolitan and In
the Know which means we need you to:
Be charming by being approachable,
having confidence and showing respect.
Make it memorable by
being knowledgeable, sharing stories and showing your style to create moments
that make people feel special.
Duties and Responsibilities
Deliver Food and Beverage
service of high standard and in accordance with departmental standards
and procedures
Develop departmental standards
and procedures to promote salesmanship, beverage creativity
and profit
Up-sells beverage to increase
the revenue.
Prepares and serves Cocktail
as requested.
Communicates to his/her superior any
difficulties, guest comments and other relevant information
Delivers prepared training sessions
in line with a departmental monthly calendar
Actively
demonstrates the specific value philosophy of InterContinental Hotels &
Resort® and lead by example.
Responds to requests
to undertake any reasonable tasks and secondary duties and to changes
as dictated by the hotel, industry and company.
You are required to lift, push and pull
bigger objects up to 50lbs (23 kg) which can also involve bending and kneeling,
using the correct method in order you do not heart yourself
Equipment is clean at all
times
Equipment is sorted and stored
Requirements
for special occasions are ready
Music is on and
has correct volume
Lighting is on
Greeting and seating guests
Using trays
and tray jacks effectively
Quickly taking food
and beverage orders
Ensuring payment methods
are handled accurately
Ensuring working areas
are cleaned and re-set quickly
Ensuring the bar
is clean
Regularly cleaning
ashtrays
Conversing with Guests in relation
to the food and beverage products
Carries out effective
beverage service by ensuring:
Beverages are up-sold
and regularly replenished, abiding by responsible alcohol service
regulations
Converse with Guests about wine, advising
the types and styles of wine, taking wine orders and serving wine
Coffee
and tea are served hot and in accordance with standard
The
strengths of alcohol are advised and guests are advised as to their
effect
Compliance with legal provisions of local liquor
codes
Level of intoxication of guests is assessed
and appropriate action taken
Advise guest on
the hotel’s policy of smoking
Monitor factors
which interfere with the total experience of the guest
Effective
operation of the post-mix syrups bulk dispense system
Take
appropriate action to resolve guest complaints
Complete spoilage report
and submit to Restaurant Manager at the Conclusion of each shift
Assist to promote the musicians/
entertainment
Design promotional material which
is aimed at increasing revenue, covers and profit for the Bar with the approval
of the Food and Beverage Manager
Works with Superior
on manpower planning and management needs
Works
with Superior in the preparation and management of the Department’s Beverage
budget
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Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our ever-growing global
family.