Reservations Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
Your
Day To Day
Monitor
the daily operations of reservations team.
Work with Marcom team to develop and conduct rooms-based marketing
activities.
Track sales programs/promotions/advertising and provide feedback
as necessary to relevant departments.
Manage free-sale inventory & promptly send out close-out
dates.
Works with superior in the preparation and management of the Department’s
budget.
Participate in preparation of strategic plans
for hotel.
Load and maintain rates in IHG reservation
system.
Collate, maintain and distribute relevant information and data obtained
from both existing sources (consultants, economic forecasters) and external
sources.
Manage Hotel, third party and GDS close out/opening-up dates, if
applicable.
Complete end of month report.
and analysis
Consider and comment on economic, political, social activity and trends
which are likely to influence business outcomes.
Establish
and achieve quality and guest satisfaction goals. Respond in a courteous
and prompt manner to all guest questions, complaints and/or requests to ensure
a high level of guest satisfaction.
Perform other duties as assigned..
style="letter-spacing: -1.1pt;">What We Need
From You
Strong
knowledge of local businesses and business trends
required.
Must speak
local language(s).
