We want to make our guests’ experiences truly memorable from the very
first moment they set foot in one of our hotels. To set the right tone, we’re
looking for a Chief Concierge capable of leaving no stone unturned in pursuit
of complete guest satisfaction.
A little taste of your day-to-day:
Every day
is different, but you’ll mostly be:
● Building guest
relationships through a swift, professional and highly personal service
● Collating and sharing expert local knowledge of events,
places of interests and restaurants
● Resolving guest
issues and using their feedback to improve guest satisfaction
● Delegating duties to your team while also setting exceptional
standards
● Ensuring every guest enjoys discretion,
ethical behaviour, privacy and confidentiality
●
Leading the way as a brand ambassador to promote the hotel’s other
businesses
What We need from you:
● Communication and customer service skills
● Hands-on experience with brewing equipment
● Knowledge of various hot and cold beverage recipes
and espresso production
● Strive for excellence
in an eager and motivated manner
● Possess the ability
to work under pressure
● Demonstrate exceptional
timekeeping and reliability
● Passion for coffee
and coffee artistry
● A High School diploma /
qualification. College and university degree would be a bonus
● At least four years‘experience in an upscale hotel / equivalent
environment as a Concierge or related discipline
●
Fluent English and local language are essential, any additional languages
would be great
● At least one years’ supervisory
experience or equivalent combination of education and experience
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help
you live your best work life – including a full uniform, impressive room
discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status,
or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing
framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our
ever-growing global family.
