Spa & Leisure Receptionist

As a Spa
Receptionist, you’ll be 100% you, bringing your
authentic personality to everything you do; be the ultimate
host, confidently leading yourself and making creative decisions
that elevate every interaction; and spark joy, using every tool
available to craft meaningful and memorable
experiences.

What do you need to be a Spa
Receptionist? Well, your main duties and responsibilities
will be…

• Guest
  interactions: you will ensure all guests are welcomed to the Spa in a 5* manner,
  educate guests on our offerings and discuss all options
  with them.

• Managing
  bookings: you will manage bookings and take any bookings from guests either
  in person or via the phone, you will talk guests through our Spa journey
  and guide them on their experience.

• Promoting our products: you will promote and up-sell our treatments
  and large range of products available, recommending products based on your
  knowledge gained through your interaction with
  the guest.

So, we are looking for someone
who has…

• Availability
  to work 40 hours per week across a variety of shifts.

• style="margin-bottom: 0cm;">Previous experience as a Spa Receptionist
  within either a destination Spa or within a Hotel Spa is desirable, or general
  Hospitality experience ready to try a new role

• style="margin-bottom: 0cm;">An interest in Spa and Wellness area, it
  would be great if this was something you were passionate about and had existing
  knowledge regarding.

• Previous experience using diary-based systems
  is desirable.

• High
  levels of communication, you will be communicating with guests and other
  departments daily.

• Drive
  to produce results, we work together within the Kimpton family to continue
  to provide our guests with extremely personal experiences and human
  connection. 

• A warm
  and authentic personality, with a can-do attitude and commitment
  to service. 

• Overall, you will be willing to work within our team to embrace our
  service and delight our guests!

Joining the Kimpton
family isn’t just about providing our guests with excellent service, we also
have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since
2009, and it is no surprises why! We can offer
you…

• Financial security - £13.16 per hour (£27,372.80
  per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid
  holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus
  Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing
  app giving you the opportunity to save, track and withdraw your pay as you earn
  it.

• Growth
  and development – extensive training, opportunities for career
  progression across the world, plus 2 paid days volunteering per year with
  a cause of your choice.

• Colleague perks  - worldwide discounted
  room rates and discounted F&B whilst on employee rate (IHG has over 6,000
  hotels and growing), plus generous friends and family rate.
  
  Discounts through our portal on your supermarket shop, experiences and loads
  of retailers on our perks portal. 

• style="margin-bottom: 0cm;">Wellbeing – generous
  maternity/paternity pay, employee assistance programme available 24/7 and access
  to mental health first-aiders 

• Hotel specific benefits – Generous discounts
  in our newly renovated Spa and our F&B outlets (*must be booked according
  to processes)!

If you are someone who likes
to march to the beat of their own drum and wants to join a company
which encourages authentic individuality, apply today! Check out our Instagram
page @kimptonblythswoodsquare to see more.