F&B Supervisor

Your day to day

• Assist the Manager in building
  and maintaining a strong and efficient team.

• Assist the Manager in creating loyal and trustworthy staff that takes
  pride in their work, providing the highest possible level of service.​
style="margin-bottom: 0in;">Operate the department with positive financial
results.​
• Assist the Manager in supervising
  and overseeing the administration of the outlet.​
• Ensure a smooth and efficient operation of restaurant.​
style="margin-bottom: 0in;">Report for duty on time, neatly groomed and in
a clean and proper uniform. Do not consume any alcohol while on duty.​ style="margin-bottom: 0in;">Know how to use and communicate effectively via
walkie talkie.​
• Evaluate the operations
  and procedures and suggest improvements to the Restaurant Manager.​
style="margin-bottom: 0in;">Assign responsibilities to subordinates. Assign
Shift Duty Allocation.​
• Supervise, oversee
  and assist subordinates during busy periods in service.​
style="margin-bottom: 0in;">Demonstrate thorough knowledge on products, menus
and equipment.​
• Liaise with kitchen, bar
  and other department on daily operations.​
• Keep the logbook daily.​
• Hold
  and attend monthly departmental meetings including the general staff and side
  duties meetings.​
• Attend daily F&B
  briefings and Managers Meeting in the absence of the Restaurant
  Manager.​
• Adhere to all house rules,
  regulations and resort policies.​
• Update
  the notice board.​
• Schedule staff annual
  leave, off days/PH and training.​
• Anticipate
  the volume of business, taking into consideration the occupancy of the resort,
  the holidays, the weather, the activities in the resort, and the community
  in general.​
• Prepare the weekly
  roster.​
• Hold briefing with staff for each
  shift and review occupancy forecast, reservations, special attention,
  complaints, problematic issues and others as deem appropriate.​
style="margin-bottom: 0in;">Analyze monthly F&B, statements to ascertain
that all costs are in line.​
• Assist
  the Manager for the restaurant’s operating budget including revenues, labor
  costs and profitability.​
• Ascertain
  the Manager to enforce all pre-check and check control procedures.​
style="margin-bottom: 0in;">Monitor the quality and quantity of all food
and beverage items served.​
• Maintain good
  communication with all other resort departments.​
• Creating a sound and strong relationship with all staff and help them
  to develop to their maximum potential.​
• Keep
  the Manager informed on all items of interest.​
• Keep the Manager informed on all items of interest.​
style="margin-bottom: 0in;">Assist the Manager to co-ordinate with
the respective department heads on any activities
which overlaps with or which concerns their departments.​ class="ortl-align-justify">

You
have extensive knowledge about activities in InterContinental and the rest of Ha
Long Bay, allowing you to give guests recommendations in order
to optimize overall guest experience.​

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vertical-align: baseline; white-space-collapse: preserve;">You have
the knowledge to solve problems on the spot and take immediate service
recovery actions if necessary. You always follow up on guest issues as part
of the service recovery process and review steps taken afterwards
to continuously improve the operation. ​

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overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
vertical-align: baseline; white-space-collapse: preserve;">You connect
with guests by engaging them through meaningful interaction,
resulting   and long-lasting guest relations.​

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vertical-align: baseline; white-space-collapse: preserve;">You coach the team
in tailoring service processes, aiming to make each visit to the outlet
as memorable and unique as possible. ​

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vertical-align: baseline; white-space-collapse: preserve;">Regularly inspect
equipment and ensure that they are well maintained and in good
working order.​

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  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Issue job
  requisition, repair and maintenance orders for maintenance work.​

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vertical-align: baseline; white-space-collapse: preserve;">Check and follow-up
on any defects of the restaurant.​

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  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Check on
  the cleanliness of the restaurant.​

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  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Report for duty
  punctually wearing the correct uniform and nametag at all
  times.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Up sell and cross
  sell other F&B outlets.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Report guest
  incidents and lost and found items to the Manager.​

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
vertical-align: baseline; white-space-collapse: preserve;">Attend and contribute
to staff meeting and related activities.​

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
vertical-align: baseline; white-space-collapse: preserve;">Assist the Manager
to prepare and update the job description for all concerned personnel
at least once a year.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Assist the Manager
  in ensuring that all newly hired employees are properly screened, and that
  they received the resort’s orientation program, are instructed in all F&B
  service procedures, and are informed of the rules
  and regulations.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Check all employees
  regularly for their cleanliness, appearance, and that they take pride
  in their uniform and restaurant team.​

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
vertical-align: baseline; white-space-collapse: preserve;">Recommend promotions
and special awards.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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  vertical-align: baseline; white-space-collapse: preserve;">Conduct and provide
  regular input to the Manager regarding staff performance appraisal sand
  discipline.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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  vertical-align: baseline; white-space-collapse: preserve;">Maintain a high
  standard of personal appearance and hygiene at all times.​

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
vertical-align: baseline; white-space-collapse: preserve;">Assist the Manager
to develop and implement training programs and conduct
training sessions.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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  vertical-align: baseline; white-space-collapse: preserve;">Co-ordinate all
  training programs for the staff.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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  vertical-align: baseline; white-space-collapse: preserve;">Keep F&B Office
  and training office informed of all training sessions.​

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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vertical-align: baseline; white-space-collapse: preserve;">Assist to identify
all training needs.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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  vertical-align: baseline; white-space-collapse: preserve;">Keep F&B Office
  and training office informed of all training sessions.​

class="ortl-align-justify">

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data-indent="-270" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
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vertical-align: baseline; white-space-collapse: preserve;">Assist to identify
all training needs.​

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  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 5pt;
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  white-space-collapse: preserve;">·      
  ​ Provide on-the-job and off-the-job training.​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">Assist to evaluate training and follow up.​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">Conduct daily checks and work with the Executive Chef to ensure that
  the buffet counter or display of F&B items is done
  attractively.​

• Ensure that all employees in direct contact
  with guests have good product knowledge.​

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 5pt;">Implement
  and maintain high quality standards as they relate to sanitation
  and cleanliness.​

• Demonstrate knowledge of local liquor
  and food service laws.​

• Ensuring effective communication among
  fellow employees.​

• Assuring the timely and complete set up
  in accordance with the pre-determined policies and procedures of all meal
  periods in the restaurant.​

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 5pt;">Assist and make
  recommendation to management for promotional activities and creative
  ideas.​

• Must be familiarized with all resort
  policies and procedures in reference to training, safety
  and security.​

• Ensure that all lightings, sound systems
  and air-conditioners are well maintained. ​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">Ensure all operating supplies and equipment are adequate as per Par stock
  established.​

• Anticipate additional supplies
  and equipment for additional wok load or volume
  of business.​

• Constantly review average checks, number
  of guests and sales figure with staffs in order to improve productivity
  and efficiency.​

• Be aware of clientele mix, seasonal periods
  and festivities and make recommendation to management for competitive analysis
  and budgeting purposes.​

• Maintain customers profile
  and preferences, files on birthdays and anniversaries then
  follow.​

• To analyze daily reports together with
  the Restaurant Manager.​

• You communicate with the culinary
  team in order to ensure a good collaboration during operation.
  Communication includes 86’D items, availability of menu items, preparation time
  and guest’s dietary restrictions.​

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 5pt;">Ensure all
  colleague are acknowledgeable about InterContinental Ha Long Bay Resort
  Organization Chart as well as Key member of BIM Group.​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">Supervise shift closing and cash flow recording through the Point of Sale,
  this includes reviewing POS ‘s daily sales reports and cash collection at
  the end of the day.​

• You are responsible for managing
  the recording of transactions and orders through the Point-of-Sale system during
  operation, by monitoring the input and ticket handling. ​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">Be responsible for meeting the HACCP standards and actively check
  cleanliness in both front and back of the house, to make sure standards
  are being met.​

• Always live up to the standards set by
  the InterContinental brand, by assuring you know the standard operating
  procedures and making sure that they are respected by the team.​

• class="paragraph" style="margin-bottom: 0in; margin-right: 0in; margin-top:
  5pt;">You know the Forbes Travel Guide Standards for restaurants & bars,
  while ensuring that the team delivers these standards as the minimum when
  serving guests.​

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align:
  baseline;">Pay attention to small details, which visually expresses in
  a spotlessly clean workspace, outstanding services and a well-groomed
  team.​

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  data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":270,"335559731":-270,"335559737":0,"335562764":2,"335562765":1.5,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"
  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">You manage employee
  satisfaction and are responsible for the team.
  
  This includes assuring that colleagues do not work unnecessary over time,
  have their daily lunch or dinner break and work reasonable
  shifts.​

• xml:lang="EN-US" paraid="0"
  paraeid="{c98fae9a-0909-473c-899b-be6d587c50b9}{202}"
  data-ccp-props="{"335551550":6,"335551620":6,"335559683":0,"335559685":270,"335559731":-270,"335559737":0,"335562764":2,"335562765":1.5,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"
  data-indent="-270" style="-webkit-tap-highlight-color: transparent;
  -webkit-user-drag: none; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;
  overflow-wrap: break-word; touch-action: pan-x pan-y; user-select: text;
  vertical-align: baseline; white-space-collapse: preserve;">Caring for employees'
  lives and supporting new employees, ensuring employees are always pleased
  and ready to work.