Housekeeping Supervisor - Rooms (This position is open exclusively to Malaysian citizens and Malaysian Permanent Residents)
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
Your Day
To Day
1. Supervise
Housekeeping Operations:
Oversee daily housekeeping tasks, ensuring
that all guest rooms & corridor are cleaned to the highest standards
of cleanliness and presentation.
2.
Morning and Evening Room Assignments:
Prepare morning
and evening room assignments for housekeeping staff through
the HubOs system, ensuring that all tasks are allocated
efficiently and in alignment with guest needs and hotel priorities.
4. Towel Art &
Room Decoration:
Create unique towel art and room decorations
for special occasions, ensuring that rooms are personalized and enhance
the guest experience.
5.
IHG True Hospitality:
Deliver IHG True Hospitality by fostering
a culture of care and ensuring every guest feels valued. Inspire the team
to provide exceptional service, creating memorable moments for all guests.
7. Room Turnover & Availability:
Monitor room
turnover efficiency to ensure rooms are ready and available for guests at
the designated check-in time.
8. Lost
Property Management:
Oversee the lost property management process,
ensuring lost items are logged, stored securely, and returned to guests promptly
according to hotel policy.
9.
Pantry & Service Landing Cleanliness:
Ensure the cleanliness
and organization of housekeeping pantries and service landings, maintaining high
standards of hygiene and operational efficiency in these areas.
11. Staff Performance & Training:
Monitor Room
Attendant performance, providing coaching and support when needed to ensure
tasks are completed effectively and efficiently. Conduct refresher training
sessions for staff to maintain high service standards.
12.
Inventory Management:
Maintain accurate inventory levels
of housekeeping supplies, linen and equipment. Order supplies as needed
and ensure proper storage practices to minimize waste.
13. Guest Complaints & Feedback:
Address guest
complaints or concerns regarding housekeeping in a professional and prompt
manner, ensuring that corrective actions are taken.
14. Health & Safety Compliance:
Ensure adherence
to health, safety, and environmental regulations, creating a safe and secure
working environment for all team members.
What We Need From You
