Recreation Attendant

Your Day
To Day

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style="background-color: white; font-family: "Times New Roman",
serif;">Assist, directs and maintains all aspects of
the operations team/tasks across Club InterContinental by ensuring product
quality and that optimum service is provided to all its guests in accordance
with Brand standards, policies and guidelines established by IHG Hotels &
Resorts.

• lang="EN-MY">At the start of each shift, verify the availability of supplies,
  restocking from the stockroom as needed.
style="line-height: normal; margin-bottom: 0.0001pt;">Regularly inspect
the swimming pool, gym, locker rooms, and common areas for cleanliness, safety,
and functionality.
• Monitor and ensure proper functioning of all
  recreational equipment, reporting any issues or unsafe conditions promptly
  to the supervisor.
• Log, secure, and process lost and found items
  according to the hotel's established procedures.
style="line-height: normal; margin-bottom: 0.0001pt;">Adhere to all health
and safety regulations, including maintaining chemical levels in the pool
and following emergency response protocols. style="line-height: normal; margin-bottom: 0.0001pt;">Welcome members
and guests professionally, addressing them by name when possible and ensuring
a positive first impression.
• Respond promptly to guest complaints or special
  requests, escalating to the supervisor when necessary to ensure guest
  satisfaction.
• lang="EN-MY">Provide accurate information about available services, facilities,
  and activities within the gym and the hotel.
style="line-height: normal; margin-bottom: 0.0001pt;">Actively encourage guest
participation in recreational programs and events to enhance their
stay.
• lang="EN-MY">Coordinate and communicate effectively with team members and other
  departments to ensure smooth operations and high-quality
  service.
• lang="EN-MY">Assist team members during peak times, including helping
  with poolside duties or special events.
style="line-height: normal; margin-bottom: 0.0001pt;">Attend regular training
sessions to stay updated on safety procedures, service standards, and new
offerings.
• lang="EN-MY">Maintain the cleanliness of the pool area, gym, locker rooms,
  and other Health Club spaces throughout the shift.
style="line-height: normal; margin-bottom: 0.0001pt;">Regularly clean
and disinfect equipment, following established protocols to ensure hygiene
and guest safety.
• Be knowledgeable about emergency procedures,
  including pool rescues and gym-related incidents.
style="line-height: normal; margin-bottom: 0.0001pt;">Regularly check for
and address potential hazards, ensuring all areas are safe for guest
use.
• lang="EN-MY">Assist with miscellaneous tasks or unexpected needs to support
  overall department operations.
• Help in setting up and running recreational events
  or activities as directed by the supervisor.
style="line-height: normal; margin-bottom: 0.0001pt;">Maintain accurate logs
of guest interactions, incidents, or maintenance issues for departmental
reporting.

What We Need From You