Guest Experience Maker Supervisor - Six Senses Zighy Bay

As GEM Supervisor, I will fully comprehend the vision of Six Senses to help
people reconnect with themselves, others and the world around them and our
values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.  

Sustainability, Wellness and Out of the Ordinary
experiences are at the core of everything we do at Six Senses. I will safeguard
these pillars and its strategic planning and development and ensure all
directives, practices and initiatives are implemented, embraced, adopted within
the resort.

Duties and Responsibilities
 

As GEM Supervisor, I will assume full responsibility
for the efficient operation of the Guest Experience department to provide
exceptional products and services within brand operating standards.
 

The duties and responsibilities will include:
 

• Have a thorough knowledge of all facilities and services
  offered by the hotel.  
• Understand the hotel's policy on guaranteed
  reservations and no-shows.  
• Process advance deposits
  on reservations.  
• Oversee the management of the guest history
  and profile system in conjunction with the Front Office Manager.
   
• Support the Director of Rooms and focus on the rejuvenation
  of the guests’ experience.  
• Work in partnership with Front Office,
  F&B and other departments to ensure guest’s needs are determined /met
  and oversee the overall smooth operation of guest experience.  Ensure
  that all set policies, procedures, best practices are in place and rigorously
  enforced.  
• Instill a cost-focused philosophy through training
  and education.  
• Operate the property consistent with all legal,
  statutory and financial requirements and documentation, reporting systems,
  contractual obligations, security and safety protocols, communications, product
  and service standards, host management practices and budgetary controls
  are implemented, reviewed and maintained to ensure the successful operation
  of the hotel.  

Qualifications

To
execute the position of GEM Supervisor, I must have the required qualifications,
technical skills and experience in a similar role in luxury hotels with proven
results and includes the following:  

• High school diploma
  or equivalent and at least 2 years’ experience in a similar hotel operational
  setting. Hospitality diploma/degree from a recognized hospitality school
  is preferred.  
• I have an excellent command of written and spoken
  English, and I am able to live in a remote location for extended periods of time
  and travel on single status.

The above is intended
to provide an overview of the role and responsibilities for a GEM Supervisor
at Six Senses Zighy Bay. It is not and does not infer that the above is
an inclusive and/or exhaustive list of the duties and responsibilities inherent
in the position.

Six Senses Zighy Bay is an equal opportunity
employer. This policy applies to all terms and conditions of employment.