Assistant Front Office Manager - Six Senses Zighy Bay

As Assistant Front Office Manager, I will fully comprehend the vision of Six
Senses to help people reconnect with themselves, others and the world around
them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.  

Sustainability, Wellness and Out of
the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and its strategic planning and development
and ensure all directives, practices and initiatives are implemented, embraced,
adopted within the resort.

Duties and Responsibilities
 

As Assistant Front Office Manager, I will assume full
responsibility for the efficient operation of the Front Office department
to provide exceptional products and services within brand operating standards.
 

The duties and responsibilities will include:
 

• Have a thorough knowledge of all facilities and services
  offered by the hotel including type of rooms available as well as their location
  and layout, selling status, rates, and benefits of all packages plans, credit
  policy of the hotel and reservation coding.  
• Understand
  the hotel's policy on guaranteed reservations and no-shows.
   
• Process advance deposits on reservations.  
• Track
  future room availabilities on the basis of reservations. I am able to determine
  room rates based on the selling tactics of the resort.  
• Oversee
  the management of the guest history and profile system in conjunction with
  the Reservations Manager.  
• Support the Director of Rooms and focus
  on the rejuvenation of the room experience.  
• Work in partnership
  with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s
  needs are determined /met and oversee the overall smooth operation of guest
  arrivals.  
• Ensure that all set policies, procedures, best
  practices are in place and rigorously enforced.  
• Instill
  a cost-focused philosophy through training and education.  
• Operate
  the property consistent with all legal, statutory and financial requirements
  and documentation, reporting systems, contractual obligations, security
  and safety protocols, communications, product and service standards, host
  management practices and budgetary controls are implemented, reviewed
  and maintained to ensure the successful operation of
  the hotel. 

Qualifications

To
execute the position of Assistant Front Office Manager, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:  

• Possess
  a Bachelor’s degree in Hotel Management, Business Administration or related
  field plus two-four years front office/guest services experience including
  supervisory experience, or an equivalent combination of education
  and experience.    
• I have an excellent command of written
  and spoken English, and I am able to live in a remote location for extended
  periods of time and travel on single status.

The above
is intended to provide an overview of the role and responsibilities for
an Assistant Front Office Manager at Six Senses Zighy Bay. It is not and
does not infer that the above is an inclusive and/or exhaustive list of
the duties and responsibilities inherent in the position.

Six
Senses Zighy Bay is an equal opportunity employer. This policy applies to all
terms and conditions of employment.