Reservations Host-Six Senses The Palm Dubai

Duties and Responsibilities 
As Reservation Host,
I will assume full responsibility for the efficient operation in
the following: 
•    Run daily reports for Reservation
department, operational departments, Sales & Marketing.  
•  
 Process new reservations, update and clean up reservations, process
advance deposits, answer reservations inbox emails within 24 hours, process
reports (No Shows, ORS Comments, Commission, etc.) and other reservation related
duties as assigned. 
•    Assist in all allocation
of rooms. 
•    Check and handle for special requests and hard
blocking rooms as needed.  
•    Contact guests or travel
agents to clarify any discrepancies in preferences or requests before guests’
arrival. 
•    Track future room availabilities based
on reservations. 
•    Monitor and update internet reservation
system in coordinate with respected hosts.  
•    Assist
in determine room rates based on the selling tactics of the resort.  
•
   Assist in the management of the guest history and profile
system. 
•    Ensure all reservations daily are completed
with all necessary guest information, profile information and rate/market/source
codes with accuracy and efficiency. 
•    Upkeep Six Senses
guidelines and standards of service and operation. My performance benchmarks
are maintained and exceeded. 
•    Strictly adhere to LQA
standards and guest comments.

Qualifications
To
execute the position of Reservation Host, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

High school diploma
or equivalent and at least 1 years’ experience in a similar setting. Hospitality
diploma/degree from a recognized hospitality school
is preferred.
 

Technical skills include MS Office – Word, Excel,
PowerPoint and Outlook. I am also familiar with various hotel systems including
PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies
regarding reservations, discounts, MICE platforms and detailed procedures
in handling local and overseas room bookings.
 

I have
an excellent command of written and spoken English, and I am able to live in
a remote location for extended periods of time and travel on single
status.
 

The above is intended to provide an overview of the role
and responsibilities for a Reservation Host at Six Senses, The Palm, Dubai.

It is not and does not infer that the above is an inclusive and/or exhaustive
list of the duties and responsibilities inherent to the position.

Six
Senses The Palm, Dubai is an equal opportunity employer. This policy applies
to all terms and conditions of employment.