Housekeeping Manager at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we
are seeking a Housekeeping Manager to lead the Housekeeping
Department in delivering exceptional cleanliness, comfort, and luxury
residential experiences while driving operational excellence and developing
a high-performing team.

This role is designed for an experienced
hospitality leader who combines operational expertise, strong people leadership,
and a passion for delivering exceptional guest experiences. As Housekeeping
Manager, you will oversee all housekeeping operations, ensuring the highest
standards of cleanliness, presentation, safety, and service while contributing
to the overall success of the property.

This is more than a housekeeping
leadership role.

InterContinental Residences Dubai Business Bay offers
a luxury residential environment where attention to detail creates lasting
impressions. As Housekeeping Manager, you will shape the guest experience behind
the scenes by creating immaculate living spaces, inspiring your team,
and ensuring every residence and public area reflects the highest standards
of luxury hospitality.

Why This Role Matters

Luxury begins
with exceptional housekeeping.

As Housekeeping Manager, you will lead one
of the property's most important operational departments, ensuring guests
consistently enjoy beautifully maintained residences and public spaces. Your
leadership will foster a culture of accountability, quality, teamwork,
and continuous improvement while ensuring operational efficiency and financial
performance.

Your ability to balance guest expectations, team engagement,
quality standards, and business objectives will directly influence guest
satisfaction, brand reputation, and overall hotel performance.

Lead
the Standards That Define Luxury

You will oversee all housekeeping
operations, ensuring guest rooms, residences, public areas, linen services,
and back-of-house areas consistently exceed InterContinental brand
standards.

From leading and developing your team to managing quality
inspections, departmental budgets, inventory, productivity, and guest
satisfaction, you will play a key role in creating memorable guest experiences
through operational excellence.

What We'll Support You to Do

•
Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation,
and luxury service standards throughout the property.

• Develop
High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while
building a positive and engaged departmental culture.

• Drive Operational
Performance: Manage productivity, scheduling, departmental budgets, inventories,
and quality assurance initiatives.

• Elevate the Guest Experience: Ensure
every guest enjoys an immaculate environment while responding proactively
to feedback and service opportunities.

The Gig

Reporting directly
to the Cluster General Manager & Director of Rooms,
the Housekeeping Manager is responsible for the strategic and day-to-day
leadership of the Housekeeping Department at InterContinental Residences Dubai
Business Bay.

• The Opportunity: Lead one of
the property's most visible operational departments within a luxury residential
hospitality environment.

• The Strategy: Combine
operational excellence, financial discipline, quality assurance, and people
leadership to deliver world-class housekeeping services.

• The
Impact: Enhance guest satisfaction, colleague engagement, operational
efficiency, and brand reputation.

You will collaborate closely with Front
Office, Engineering, Food & Beverage, Security, Finance, and other
operational departments to ensure seamless service delivery across
the property.

Stay Human

At InterContinental, hospitality is about
people.

This role is about creating exceptional environments where guests
feel comfortable, colleagues feel supported, and operational excellence
is achieved through teamwork, trust, and genuine care.

Your
Day-to-Day

No two days are the same; your responsibilities will include,
but are not limited to:

Housekeeping Operations

• Lead all
housekeeping operations across guest rooms, residences, public areas,
and back-of-house spaces.

• Ensure all areas consistently meet
InterContinental brand standards and luxury expectations.

• Conduct
regular inspections and implement quality improvement initiatives.

•
Monitor cleanliness, maintenance concerns, and presentation standards throughout
the property.

• Coordinate deep cleaning and preventive housekeeping
programs.

Leadership & Team Development

• Lead, motivate,
coach, and develop housekeeping colleagues and supervisors.

• Recruit,
onboard, train, and retain high-performing team members.

• Conduct
performance evaluations and support career development planning.

• Foster
a positive, inclusive, and service-focused team culture.

• Promote
employee engagement and recognition initiatives.

Guest
Experience

• Ensure guest rooms are prepared to the highest standards
prior to arrival.

• Respond promptly and professionally to guest feedback
and housekeeping requests.

• Support VIP arrivals, long-stay guests,
and special requests.

• Partner with Front Office to deliver seamless
arrival and departure experiences.

• Drive continuous improvement through
guest satisfaction feedback.

Operational & Financial
Management

• Prepare departmental schedules aligned with business
demands.

• Manage departmental budgets while maintaining productivity
and service quality.

• Monitor linen, uniforms, guest supplies,
and housekeeping inventories.

• Control departmental expenses and minimize
waste.

• Ensure effective purchasing and inventory management
processes.

Cross-Department Collaboration

• Work closely
with Front Office, Engineering, Security, Laundry, and Food & Beverage
teams.

• Coordinate room availability and maintenance priorities.

•
Support major events, VIP visits, and operational projects.

• Ensure
effective communication across all operational departments.

Quality,
Safety & Compliance

• Maintain compliance with IHG brand standards,
policies, and operating procedures.

• Ensure compliance with health,
safety, hygiene, and security regulations.

• Lead housekeeping audits
and quality assurance inspections.

• Maintain accurate departmental
documentation and operational reports.

• Promote sustainability
initiatives and environmentally responsible housekeeping practices.

What
Success Looks Like

• Outstanding cleanliness and quality inspection
scores.

• High guest satisfaction relating to housekeeping
services.

• Strong colleague engagement and team retention.

•
Effective departmental cost control and productivity performance.

•
Excellent collaboration across operational departments.

• Consistent
compliance with IHG luxury brand standards.

Who This Role Is Perfect
For

• Experienced housekeeping leader passionate about luxury
hospitality.

• Inspirational people manager committed to developing
high-performing teams.

• Operationally focused professional with strong
commercial awareness.

• Detail-oriented leader who drives quality
and consistency.

• Collaborative manager who builds strong
cross-functional relationships.

• Service-focused hospitality professional
who leads by example.

What We Need From You

Ideally, you bring
some (or all) of the following:

Education

• Degree or Diploma
in Hospitality Management or related field preferred.

Experience

•
Minimum 5–7 years of progressive Housekeeping leadership experience.

•
Previous experience as Housekeeping Manager or Assistant Executive Housekeeper
within luxury hotels or branded residences.

• Experience managing large
housekeeping teams and departmental budgets.

• Strong knowledge of Opera
PMS and housekeeping management systems.

• GCC/UAE hospitality experience
preferred.

Personal Attributes

• Exceptional leadership and people
development skills.

• Strong organisational and operational management
abilities.

• Excellent communication and stakeholder management
skills.

• High attention to detail and commitment to quality.

•
Financial and commercial awareness.

• Ability to perform effectively in
a dynamic luxury hospitality environment.

• Passion for continuous
improvement and service excellence.

What You Can Expect from Us

At
InterContinental Residences Dubai Business Bay, we create an environment where
our people can excel. We offer competitive compensation, valuable employee
benefits, and exceptional development opportunities—including full uniform
provision, generous accommodation discounts, and access to world-class training
that supports long-term career growth.

Our mission is to welcome everyone
and create inclusive teams where we celebrate differences and encourage
colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to all
applicants and employees regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status,
or disability.

We foster a culture of trust, support,
and acceptance—always welcoming different backgrounds, experiences,
and perspectives. At IHG, we give every member of our team the room they need
to belong, grow, and make a difference in a collaborative environment.

We
know that to work well, we need to feel well—both inside and outside of work.
Through our myWellbeing framework, we're committed to supporting wellbeing
across your health, lifestyle, and workplace.

Ready to Lead Housekeeping
Excellence?

If you don't meet every requirement but believe you bring
the right leadership, operational expertise, and passion for hospitality, we'd
still love to hear from you.

Join us and help shape exceptional luxury
residential experiences in Dubai—where your leadership, attention to detail,
and commitment to excellence ensure every guest enjoys the comfort, care,
and quality that define InterContinental.