Guest Service Agent - InterContinental Hayman Great Barrier Reef

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, Barrie
Job Description

About us

style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
0cm;">As the world’s largest family of luxury hotels, we all take great pride
in being genuine ambassadors of the InterContinental®
brand.

Shaped by decades of international know-how
and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking
a richer perspective on the world. Each of our hotels cultivates a distinctive
style and ambience where we embrace every opportunity to give our guests
a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse
you in the wonders of the Whitsundays, working in a five-star luxury environment
which offers amazing career growth opportunities, professional training &
development and provides a one-of-a-kind experience living and working in
a tropical island paradise.  We pride ourselves on our diverse and family
friendly environment, and welcome applicants with primary school aged children
as our island offers a State Primary School. 

style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
0cm;">The resort features 182 elegantly designed guest rooms, suites, and villas
across four distinct accommodation wings, surrounded by glistening pools,
panoramic seascapes and lush tropical gardens. Together with our five distinct
restaurants and bars alongside a bespoke collection of destination-inspired
private dining experiences, InterContinental Hayman Great Barrier Reef, offers
unrivalled luxury resort experiences.

 

style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
0cm;">About the Role

The moment
a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As a Guest Service Agent, you will be the person our guests rely
on to handle transactions at the front desk, offer local insights,
and anticipate every detail of their stay to ensure it is seamless
and memorable.

You will be an excellent
brand ambassador and create the warm atmosphere that makes our guests feel
at home in any location. 

Base rate
$28.06 + penalties + loading

 

style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
0cm;">What we need from you

style="list-style-type: disc;">
  • style="font-family: Helvetica, sans-serif;">We are looking
    for enthusiastic and professional team players who knows how to deliver great
    service and exceed guest expectations.
  • style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
    0cm;">Availability to work flexible hours, including weekends and public
    holidays.
  • style="font-family: Helvetica, sans-serif;">Ideally you will have you’ll
    have spent a minimum of one year in a 5 star front desk or guest service
    position and be able to provide a high-level of service
  • style="color: rgb(28, 28, 28);">CPR, First Aid, or other relevant certifications
    (preferred).
  • style="font-family: Helvetica, sans-serif;">Strong communication
    and interpersonal skills for guest interaction and team
    collaboration.
  • style="font-family: Helvetica, sans-serif;">Understanding and previous
    experience in Opera is desirable.
  •  

    style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
    0cm;">What we offer

    style="list-style-type: disc;">
  • style="font-family: Helvetica, sans-serif;">World class Staff Facilities
    including excellent accommodation, a dedicated staff pool, staff beach, two
    gyms, bar, diner, laundry, boutique shop and more.
  • style="color: rgb(28, 28, 28);">An exciting and ever-changing Colleague Event Calendar
    filled with an abundance of recreational activities such as tennis, yoga,
    meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much
    more.
  • style="font-family: Helvetica, sans-serif;">Extensive career development
    opportunities with dedicated onsite trainers and an abundance of professional
    development including multi-hire programs, skills training and online IHG
    courses.
  • style="font-family: Helvetica, sans-serif;">6300 Hotels & Resorts
    across the world with a strong talent program to develop and grow your
    career!
  •  

    How
    to Apply

    Please visit our Careers Page
    for all details regarding living and working on Hayman Island
    at: 
    href="https://haymanisland.intercontinental.com/careers"> style="font-family: Helvetica, sans-serif;">https://haymanisland.intercontinental.com/careers

    style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
    0cm;">or click the ‘Apply Now’ button.

    style="color: rgb(28, 28, 28); font-family: Helvetica, sans-serif;"> style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
    0cm;">We also invite you to learn more by following our social
    channels:

    • style="border: 1pt windowtext; font-size: 10pt; line-height: 107%; padding:
      0cm;">Facebook via @ICHIRcareers and Instagram via
      @ihg_australia_careers

     

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    white-space: normal; widows: 2; word-spacing: 0px;">Applications close on 17th
    July 2026 style="-webkit-text-stroke-width: 0px; display: inline !important; float: none;
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    We will be reviewing and conducting interviews throughout the advertising
    period. The application may close earlier if the position
    is filled.