Regional Director, Hotel Openings, Premium Brands
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Mexico, Mexico City
Job
Summary – Responsible for opening a portfolio of franchised hotels
across the MLAC sub-region, including all IHG Premium brands; this role ensures
the efficient and timely opening of all Hotels in the Americas Pipeline
including the implementation of global best practices. Directs and project
manages the cross functional opening team in all activities on each hotel;
manages relationships with Owners, Developers, Consultants, Hotel Services,
Asset Managers, Pre-opening Teams and Operations to ensure the success of IHG
hotels in Americas. The role also ensures compliance with quality, safety
and operational standards upon opening, as well as ensuring the effective
implementation of the Sales & Marketing ramp-up plans to drive excellent
revenue performance directly upon opening.
Essential Duties and Responsibilities –
(Key
Activities)
– Project manages and directs
the pre-opening activities of a portfolio of hotels in MLAC; manages
the input of functional heads in the pre-opening team throughout the process,
including Technical Services, CMH Operations, Development, TAM, Franchise
Administration, Distribution Marketing, Global Sales, etc. as well as
the locally based teams. Manages the hotel through the pipeline, from
the signing to the opening of the hotel. Sets the opening dates
with respective owners, in partnership with Architecture, Design
and Construction (AD&C). Drives/Delivers Hotel Opening Training
for Owner, then GM and HODs. Conducts site visits to all projects
to track, monitor and report on progress back to NHOP Director. Project manages
the whole team on the opening programme throughout the process. Works
with the new hotel and corporate functional teams to set new hotel up
for HeartBeat, QES, ES and Mystery Shoppers, etc. Conducts pre-opening
inspection, with input from AD&C and Risk Management and authorizes
the hotel to open to the system and take paying guests. Ensures all Global
Sales and Marketing ‘Ramp-Up’ tools and systems are accurate and live
as appropriate to maximize initial revenues.
- Engages with and manages the communication activities
and progress to Owners, COO’s, DOO’s and GM’s throughout
the process; directs a team of internal and external
members, without formal hierarchical authority. Communicates and updates project
team with changes in brand standards and keeps them informed on progress.
Conducts post-project reviews with internal and external team members
for best practice learnings and builds them back into the NHOP process
for continuous improvement.
– Develop and deliver the Americas NHOP plan through effective
project management and partnerships, supported by strong management information,
all aimed at driving an agreed number of annual hotel openings and initial
revenue performance (ramp-up).
Education Qualifications
–
–
Required Skills –
116%;">3.
ACCOUNTABILITY
supervised –
Direct:
None
Indirect: 10+ (per Hotel)
–
Key metrics –
Key Internal Relationships
-
–
and vendors
PHYSICAL REQUIREMENTS
Work Model:
job which requires frequent (75%) travel based in Mexico City area
At IHG Hotels &
Resorts, we work together to deliver True Hospitality for Good on a global
scale. With corporate offices and over 6,000 hotel destinations worldwide,
a career at IHG is the perfect way to broaden your horizons.
You’ll experience our unique culture and brilliant colleagues who will support
and inspire you. With a host of corporate opportunities to choose from, wherever
you are on your career journey, and whatever you want to achieve there’s Room
for You at IHG.
our company. We have bold ambitions to drive performance and maintain our
relentless focus on growth in order to be the hotel company of choice
that guests & owners love.
We are a hospitality
business at our core and value connections and being together helps us foster
a unique sense of belonging that also supports productivity. That’s why here
at IHG, we give our colleagues flexibility and balance – working in a hybrid
way, blending office and remote working collectively. We recognise that every
role is different, that’s why leaders work with teams to determine how and when
they collaborate.
designed to help you live your best work life.
These include impressive room discounts across our many properties, recharge
days and volunteering days throughout the year. Through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle,
and workplace. We offer a unique and inclusive culture, where there is always
Room for You to belong, grow and make a difference.
mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants
and employees without regards to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, disability, or any
other category protected by applicable laws. We promote a culture of trust,
support, and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
requirement, but still believe you'd be a great fit for the job? We'll never
know unless you hit the 'Apply' button. Start your journey with
us today.
