Ensures maximum guest satisfaction
through personal recognition and prompt, cordial attention from arrival
to departure.
Ensures that IHG Rewards Club Members as well
as Ambassadors consistently receive all benefits, Club Intercontinental-
and repeat guests and other VIP’s receive special recognition
and service.
Gets to know the guest personally
(memorise and greet by name) and recognize their preferences in food &
beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking,
special set ups, etc).
Ensures that all guests follow
the dress code (no hotel slipper and flip flops) and advise parents about
no children policy during Happy Hour Liaises with other departments
and necessary outside contractors to ensure excellent service
delivery.
Works as receptionist at Club Reception
and fulfil all necessary tasks as mentioned in checklist (prepare arrivals,
check bills of departing guests, room inspection, print and send out daily
reports, order stock and maintenance inventory,
etc).
Follows the daily operation checklists in order
to ensure smooth operation and complete your jobs in order to support your
team.
Own your kitchen – keep on top of supplies
and equipment, and minimize waste
Has thorough knowledge
of hotel facilities including the timings, charges, cuisine served in different
outlets and offer assistance to place order.
Promotes
Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool,
gym, SPA).
Ensures that all duties are carried out in line
with the Hotel Policy with high standards of personal appearance, personal
hygiene, correct uniforms and name badges as outlined in the staff
handbook.
Has ‘In the Know’ knowledge of the city to
be able to offer suggestions if required.
Ad-hoc duties –
unexpected moments when we have to pull together to get a task
done.
May assist with other duties
as assigned.
Leading and managing club operations in
the absence of Club InterContinental Manager/ Assistant Club InterContinental
Manager
Participate in IHG training programs
for self-development, Be cleaner than clean – meet or exceed local cleanliness
and hygiene laws
Help with washing up and other kitchen
duties when needed
Give guests a better experience
by helping with any queries or advice
Take on other ad-hoc
duties when the whole team needs to pull
together
Attends and participates in training
sessions as scheduled
What We Need
From You
Fluency in English both written
and verbal.
Friendly and great knowledge about IHG brand
and F&B outlet/ foods.
Having self-transportation is
an advantage.
Communication skills are utilized
a significant amount of time when interacting with clients and
the guests.
