Ensures maximum guest satisfaction
through personal recognition and prompt, cordial attention from arrival
to departure.
Ensures that IHG Rewards Club Members as well
as Ambassadors consistently receive all benefits, Club Intercontinental-
and repeat guests and other VIP’s receive special recognition
and service.
Gets to know the guest personally
(memorise and greet by name) and recognize their preferences in food &
beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking,
special set ups, etc).
Ensures that all guests follow
the dress code (no hotel slipper and flip flops) and advise parents about
no children policy during Happy Hour.
Has thorough
knowledge of hotel facilities including the timings, charges, cuisine served
in different outlets and offer assistance to place
order
Liaises with other departments and necessary outside
contractors to ensure excellent service delivery.
Works
as receptionist at Club Reception and fulfil all necessary tasks as mentioned
in checklist (prepare arrivals, check bills of departing guests, room
inspection, print and send out daily reports, order stock and maintenance
inventory, etc).
Follows the daily operation checklists
in order to ensure smooth operation and complete your jobs in order to support
your team.
Own your kitchen – keep on top of supplies
and equipment, and minimise waste.
Be cleaner than clean –
meet or exceed local cleanliness and hygiene laws.
Promotes
Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool,
gym, SPA).
Ensures that all duties are carried out in line
with the Hotel Policy with high standards of personal appearance, personal
hygiene, correct uniforms and name badges as outlined in the staff
handbook.
Has ‘In the Know’ knowledge of the city to
be able to offer suggestions if required.
Ad-hoc duties –
unexpected moments when we have to pull together to get a task
done.
May assist with other duties
as assigned.
Participate in IHG training programs
for self-development
Help with washing up and other kitchen
duties when needed
Give guests a better experience
by helping with any queries or advice
Take on other ad-hoc
duties when the whole team needs to pull
together
Attends and participates in training
sessions as scheduled
,,
style="margin-left: 0.7pt;">What We Need
From You
Fluency in English both written
and verbal.
Friendly and great knowledge about IHG brand
and F&B outlet/ foods
Communication skills are utilized
a significant amount of time when interacting with clients and
the guests.
