Guest Service Agent (Only Locals)

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Saudi Arabia, Dammam

Apply

Job Description

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lang="EN-US" paraid="656568316"
paraeid="{9defd6d1-9a91-49e8-93dd-64afff53849f}{15}"
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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Join Our Front Office
Team as a Guest Service Agent at the First Vignette Collection
in KSA!
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xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none
!important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select:
text;">We are looking for a welcoming, energetic, and detail-oriented Guest
Service Agent to be the first point of contact and the face of the First
Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel).
This is a pivotal role for individuals passionate about creating exceptional,
personalized experiences and launching a successful career in luxury
hospitality. If you have a passion for people and a commitment to service
excellence, we encourage you to join our dynamic
team.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Primary
Responsibilities:
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-webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none
!important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select:
text;">Guest Check-in/Check-out: Efficiently manage the guest registration
and departure process, ensuring accuracy and providing a seamless, memorable
experience.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Customer Service:
Warmly welcome guests, anticipate their needs, and respond promptly
and courteously to all inquiries, requests, and concerns, escalating issues when
necessary.

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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Information Hub:
Provide in-depth knowledge of hotel services, facilities, local attractions,
and dining options, acting as a personal concierge
for guests.

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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Cash and Billing
Handling: Accurately process payments, post charges, prepare folios, and handle
currency exchange according to hotel financial
procedures.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Communication &
Coordination: Maintain clear and consistent communication with other departments
(Housekeeping, F&B, Maintenance) to ensure all guest requests are fulfilled
promptly.

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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Telephone Operations:
Manage the hotel switchboard, xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent;
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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;"> calls, taking
messages, and handling wake-up call requests
with professionalism.

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none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Safety & Security:
Be aware of and follow all safety and security procedures to ensure a safe
environment for guests and colleagues.

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vertical-align: baseline;">

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
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22.0875px; margin: 0px; padding: 0px; user-select:
text;">Requirements:
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!important; line-height: 22.0875px; margin: 0px; padding: 0px; user-select:
text;">Education: High school diploma or equivalent; a degree or diploma
in Hospitality Management or a related field is
a plus.

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padding: 0px; text-align: left; text-indent: 0px; user-select: text;
vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Experience: Previous
experience in a customer-facing role, preferably within a hotel front office,
luxury retail, or customer service environment, is an advantage, but passionate
fresh graduates are welcome to apply.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Technical Skills:
Proficiency in MS Office Suite; working knowledge of Property Management Systems
(PMS) such as Opera is highly desirable.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Communication:
Excellent written and verbal communication skills in English are essential.
Fluency in Arabic is a significant advantage; proficiency in a third language
is a bonus.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Presentation &
Demeanor: Impeccable personal presentation and a professional, friendly,
and calm demeanor, even during peak operational
times.

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padding: 0px; text-align: left; text-indent: 0px; user-select: text;
vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Attributes: A genuine
passion for delivering exceptional customer service, a high level of empathy,
and strong problem-solving skills.

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vertical-align: baseline;"> lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; font-size: 12pt; font-variant-ligatures: none !important; line-height:
22.0875px; margin: 0px; padding: 0px; user-select: text;">Availability: Must
be flexible to work shifts, including evenings, weekends, and public holidays,
as part of a 24/7 operation.

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!important; line-height: 19.95px; margin: 0px; padding: 0px; user-select:
text;">What You Can Expect from Us:
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-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
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text;">What you can expect from us data-ccp-props="{"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":252}"
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paraid="1938983196" paraeid="{9defd6d1-9a91-49e8-93dd-64afff53849f}{161}"
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!important; line-height: 16.8px; margin: 0px; padding: 0px; user-select:
text;">We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed
to help you live your best work life – including a full uniform, impressive room
discounts and some of the best training in the business. style="background-color: rgb(198, 198, 198) !important; color: rgb(0, 0, 0);
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-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; line-height: 16.8px; margin: 0px; padding: 0px; user-select:
text;">Our mission is to welcome everyone and create inclusive teams where
we celebrate lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom:
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to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
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orientation, gender identity, national origin, protected veteran status,
or disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences,
and perspectives. data-ccp-props="{"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559739":160,"335559740":252}"
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-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; line-height: 16.8px; margin: 0px; padding: 0px; user-select:
text;">IHG gives every member of the team the room they need to belong,
lang="EN-US" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom:
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a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through data-contrast="none" xml:lang="EN-US" lang="EN-US"
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my data-contrast="none" xml:lang="EN-US" lang="EN-US"
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paraid="1373200516" paraeid="{9defd6d1-9a91-49e8-93dd-64afff53849f}{179}"
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text;">framework, we are committed to supporting wellbeing in your health,
lifestyle, and workplace. data-ccp-props="{"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559739":160,"335559740":252}"
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paraid="2017870889" paraeid="{9defd6d1-9a91-49e8-93dd-64afff53849f}{185}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent;
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family. data-ccp-props="{"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559739":160,"335559740":252}"
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paraid="395855683" paraeid="{9defd6d1-9a91-49e8-93dd-64afff53849f}{191}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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xml:lang="EN-US" lang="EN-US" style="-webkit-tap-highlight-color: transparent;
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!important; line-height: 16.8px; margin: 0px; padding: 0px; user-select:
text;">Don't quite meet every single requirement, but still believe you'd be
a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today. data-ccp-props="{"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559739":160,"335559740":252}"
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