Crowne Meeting Manager

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Laos, Vientiane

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Job Description

Catering & Event
Manager

data-end="61">Department

Sales &
Marketing

Reports
To

Director of Sales & Marketing /
Director of Catering & Events

data-start="158" data-end="172">Job Summary

data-end="611">The Catering & Event Manager is responsible for generating
catering and event revenue by securing new business, managing client
relationships, and overseeing the planning and execution of meetings,
conferences, weddings, social functions, and corporate events. This role ensures
seamless event delivery by coordinating with all hotel departments while
maximizing guest satisfaction and profitability.

data-section-id="18w7bso" data-start="613" data-end="636">Key
Responsibilities

data-end="670">Sales & Business Development

data-end="736">Identify, solicit, and develop new catering and event
business.
data-end="807">Manage existing corporate, social, government, and wedding
accounts.
data-end="871">Conduct sales calls, networking events, and site
inspections.
data-end="948">Prepare proposals, quotations, contracts, and banquet event
orders (BEOs).
data-end="1026">Negotiate pricing, packages, and contractual terms within hotel
guidelines.
data-end="1093">Achieve monthly, quarterly, and annual catering revenue
targets.
data-end="1205">Upsell food & beverage, meeting space, guest rooms,
and hotel services.

data-start="1207" data-end="1240">Event Planning & Coordination

data-start="1241" data-end="1829">

data-start="1241" data-end="1327">Plan and coordinate meetings, conferences,
weddings, exhibitions, and social events.

data-start="1328" data-end="1453">Organize all event logistics, including room
setup, audiovisual equipment, menus, décor, entertainment,
and transportation.

data-end="1521">Conduct pre-event meetings with clients and internal
departments.

data-end="1584">Prepare and distribute accurate Banquet Event Orders
(BEOs).

Serve
as the primary contact throughout the event.

data-start="1638" data-end="1721">Ensure all client requirements are executed
according to contract specifications.

data-start="1722" data-end="1829">Manage last-minute changes and resolve
operational issues promptly.

data-start="1831" data-end="1865">Client Relationship Management

data-start="1866" data-end="2211">

data-start="1866" data-end="1961">Build and maintain long-term relationships
with clients, event planners, and travel partners.

data-section-id="14bfnb4" data-start="1962" data-end="2038">Provide exceptional
customer service before, during, and after each event. data-section-id="klcka8" data-start="2039" data-end="2116">Conduct post-event
follow-up to gather feedback and secure repeat business. data-section-id="lu7gml" data-start="2117" data-end="2211">Resolve guest
concerns professionally and efficiently. data-section-id="1w7pd6o" data-start="2213" data-end="2247">Revenue &
Financial Management

data-section-id="18ofqij" data-start="2248" data-end="2319">Maximize event
profitability through strategic pricing and upselling. data-section-id="po1n6v" data-start="2320" data-end="2384">Monitor event
budgets, deposits, billing, and final invoicing. data-section-id="112azix" data-start="2385" data-end="2439">Forecast catering
revenue and prepare sales reports.

data-start="2440" data-end="2490">Monitor competitor activities and market
trends.

data-end="2595">Ensure all financial documentation complies with hotel
policies.

data-end="2630">Cross-Department Coordination

data-end="2740">Work closely with Banquets, Food & Beverage, Kitchen, Front
Office, Housekeeping, Engineering, and Finance.
data-start="2741" data-end="2796">Coordinate staffing requirements and event
timelines.
data-end="2861">Ensure smooth communication among all operational
departments.
data-end="2965">Maintain high service standards throughout the event
lifecycle.

data-end="2984">Qualifications

data-section-id="1k49o70" data-start="2985" data-end="3105">Bachelor's degree
in Hospitality Management, Business Administration, Marketing, Event Management,
or a related field.

data-end="3207">Minimum 3–5 years of experience in Catering Sales, Event
Management, Banquet Sales, or Hotel Sales.

data-start="3208" data-end="3317">Experience with hotel systems such as Opera
PMS, Delphi, or other sales and catering software is preferred.

data-section-id="fr0oe6" data-start="3318" data-end="3382">Excellent
communication, negotiation, and presentation skills. data-section-id="1n70rt4" data-start="3383" data-end="3452">Strong
organizational, multitasking, and problem-solving abilities. data-section-id="1trsaiv" data-start="3453" data-end="3513">Proficiency
in Microsoft Office (Word, Excel, PowerPoint).

data-start="3514" data-end="3611">Fluent in English; additional languages are
an advantage.