About Us
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At
lang="EN-US">Crowne Plaza®
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, we want our
guests to feel able to do their best, achieve their goals and be recognized
for their success. We’re Making Business Travel Work by Bringing Humanity
to Business Travel. We challenge the old world of business that’s overly formal,
rigid and where guests feel like a room number not a person. We embrace the new
world of business with caring and flexibility – through hotel colleagues
who Dare to Connect!
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Dare to Connect is how we describe
the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting
differently.
We’re connecting with guests – and each other – in a more personal way. We’re
showing our personalities (and sharing a little of ourselves) and learning more
about the other person… as a person, not as a room number or a co-worker. When
we Dare to Connect, it means we:
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Dare to Make the First Move… we are proactive
and positive… we are the first to greet and say hello, and the first to take
action and help our guests.
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Adapt to
the Moment… we might not be mind readers, but we can read our guest’s
moods and needs and then change our pace, tone and take action so we can help
a guest when they need it.
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Relate to Business
Needs… we know that Modern Business Travelers need to be productive, so
we make sure we prioritize the right things that help our guests do what’s
important. Enable Quality Downtime…
we know our guests want more from their trip than just business, so we make
an effort to get to know them and give them recommendations that help them make
the most out of their free time.
lang="EN-US" style="font-size: 12pt; font-variant: small-caps; line-height:
107%;">Your day to day
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Make note
and inform front desk and airline coordinator of any open
rooms.Collect and review all paperwork from prior shift room
attendants. Be sure to note any and correct
discrepancies.
Report maintenance and housekeeping deficiencies using
the established procedures. Compile reports and maintain the integrity
of the espresso system.
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PEOPLE
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Promote teamwork
and quality service through daily communication and coordination with other
departments, provide development opportunities to the team and support
in performance management cycle.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">GUEST
EXPERIENCE
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Log all guest requests and dispatch appropriate
personnel to insure that the request is satisfied immediately. Notify
management of any guest complaints immediately.
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lang="EN-US" style="font-size: 11pt; letter-spacing:
-0.25pt;">RESPONSIBLE BUSINESS
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Assign rooms for cleaning, pick up and turndown
for room attendants.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Issue keys
to room attendants by logging key numbers on the sign
in sheet.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Prepare room
attendants caddies with assignments and keys.
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Issue room attendants caddies and cleaning
buckets.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Inventory
and return all keys and pagers to key cabinet. Notify security immediately
of any missing keys.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Restock all room
attendant caddies in preparation for the next shift.
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Take inventory and leave information of all supply
needs to be ordered the next day.
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Inform supervisors and room attendants of status
of their assigned rooms.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Maintain a clean
and organized work area by insuring the desk and drawers are clean at all
times.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">Insure the office
is properly stocked with all office supplies including logs, guest amenities
and stationary items.
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lang="EN-US" style="font-size: 11pt; letter-spacing: -0.25pt;">May assist
with other duties as assigned.
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What we need from you
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style="letter-spacing: -0.25pt;">High School Diploma or equivalent plus 1-2
years housekeeping experience. Administrative experience preferred.
Must speak fluent English.
style="letter-spacing: -0.25pt;">This job requires ability to perform
the following:
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style="letter-spacing: -0.25pt;">Other:
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lang="EN-US">Communication skills are utilized a significant amount of time when
interacting with employees.
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are utilized often when compiling room assignments, departmental records, logs,
or paperwork.
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style="color: windowtext;">Basic mathematical skills are used
often.
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style="color: windowtext;">May be required to work nights,
weekends, and/or holidays.
lang="EN-US" style="font-size: 12pt; font-variant: small-caps; line-height:
107%;">What we offer
In
return for your hard work, you can look forward to a highly competitive salary
and benefits package. What’s more, because your career will be as unique as
you are, we’ll give you all the tailored support you need to make a great start,
be involved and grow. And because the IHG® brand belongs to the IHG® family
of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 7000
hotels in over 100 countries around the world.
So, whoever you are, whatever you love doing, bring your passion to IHG® and
at IHG we’ll make sure you’ll have room to be yourself. Find out more about
joining us today by going to careers.ihg.com
