Welcome to the voco family. Now that you are part of our family,
let’s explain the role you will play.
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Service at voco Muscat Al Mouj should
not just be about delivering the basics. It isn’t a hygiene factor, With some
subtle tweaks and areas of focus, service can be a core manifestation of
the brand. As we will come to see, our Service Strategy embraces the core Brand
Promise of “Reliably Different”.
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WHAT WILL I ACTUALLY BE DOING?
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The overarching Service Style at voco
is based around the concept of hosting. Hosting is an intuitive, appealing
and positive concept the embodies the voco brand and service experience. It’s
all about thinking and taking care of others, being thoughtful to their needs
and ensuring they’re always happy, relaxed and comfortable.
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If there’s on thing we know, it’s that
a great Host is at the heart of every great stay.
That’s why all our staff play the role of Host for our guests at voco. Everyone
is empowered to take responsibility for making sure things are done well,
and everyone is proud to deliver Reliably Different
experience.
style="color: rgb(51, 51, 51); font-family: Arial;">Regarding the role and responsibilities, you will need to perform
the followings:
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As an F&B Supervisor at voco Muscat Al Mouj, you will oversee daily
operations within the food and beverage outlets, ensuring excellent service
delivery and smooth functioning of the team. You will assist in managing staff
performance, guest satisfaction, and operational standards while supporting
the achievement of revenue and quality targets. Your leadership will contribute
to creating memorable guest experiences aligned with voco’s brand promise
of being refreshingly different and reliably welcoming.
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Supervise daily food
and beverage operations, ensuring timely and professional
service.
Assist in coordinating
between front-of-house and kitchen teams to deliver seamless guest
experiences.
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all service areas are maintained to the highest standards of cleanliness,
presentation, and safety.
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shift schedules and staff deployment to meet business needs
effectively.
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by example in delivering exceptional guest service, handling guest inquiries
and complaints promptly and professionally.
-
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normal;">Monitor guest feedback and collaborate with the team to implement
improvements.
