Restaurant Manager, Crowne Plaza Changi Airport
Negotiable
Experience
3-5 years
Job Type
Full Time
Location
Singapore, Singapore
With amazing food, come unforgettable memories
for everyone. As Restaurant Manager, you’ll lead and direct outlets’ operations,
ensuring quality service and standards are maintained to deliver a memorable
guest experience. The outlets that you will be in charge of includes Allora
Restaurant, In Room Dining Services and Bar. You are responsible for overseeing
and managing all aspects – always aligning towards government regulations
concerning health, safety and any other requirements for the benefit
of everyone.
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vertical-align: baseline;">A little taste of your day-to-day
Direct daily activity,
plan and assign work ensuring you always have the right staffing
numbers
Develop your team
and improve their performance through coaching and feedback, and create
performance and development goals for colleagues
Works with Human Resources
to ensure the departmental performance of colleagues is productive. Conducts
interview, probation assessments, performance reviews
Monitor budget
and control expenses with a focus on food, beverage, and labour
costs
Working with other
departments to identify additional sales opportunities to enhance
revenue
Make sure credit
and financial transactions are handled securely
Develop sales &
partnership programs to stimulate awareness and drive demand to maximize revenue
potential across outlets
Drive
promotional activities to maximize potential revenue and stimulate awareness
in the local community
Ensure all
stock inventories are recorded accurately and good practices in place
to minimize pilferage
Make sure all food
and beverage equipment is in operational condition and regularly
cleaned
Make sure all food
and beverage facilities including banquet/convention spaces are clean
and properly stocked to anticipated business volume.
Notify engineering immediately of any maintenance and repair
needs
Establish and achieve
quality and guest satisfaction goals. Help guests with their requests
and complaints - making sure you maintain a high level of guest
satisfaction
Analyse guest insights
to identify and meet customer expectations and build on guest
loyalty
Regularly communicate
with guests to ensure expectations are met
A minimum qualification
in Diploma in Food & Beverage Management
Strong
leadership, communication, and interpersonal skills.
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vertical-align: baseline;">What you can expect from us
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
IHG gives every
member of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
