As F&B Hostess, I will fully comprehend the vision of Six Senses to help
people reconnect with themselves, others and the world around them and our
values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.
Sustainability, Wellness and Out of the Ordinary
experiences are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.
Duties and Responsibilities
As F&B Hostess, I will assume full responsibility
for the efficient operation in the following:
- Greet
guests on arrival and conduct welcome and check-in procedures in an efficient
and friendly manner, using guest name whenever possible. - Answer outlet
telephone courteously and efficiently as specified in departments standards.
- Escort guest to the table and assist in seating and present
the menu. - Ensure that you serve all the guest face towel.
- Assist in the control of their outlet operational budget,
ensuring that all costs are strictly controlled maximizing profitability.
- Inspect condition and cleanliness of menus and wine list, ensure
designated amounts are available, and update menus or wine lists as changes
occur. - Work with an empathetic attitude and if there is any
problem which cannot be handled, must contact supervisor. - Ensure
that all guests are greeted courteously and attentively in the working area.
- Attend regular meeting and briefing to keep informed of policies
and procedures, special events, further improvement plans and guest comments.
- Ensure the prompt and efficient service required by standards.
- Take order from any food & beverage outlet menus.
- Ensure all mis-en-place for restaurant service is correctly
prepared prior to opening hour of service. - Follow the leadership
of the captain or supervisor on shift. - Have a good knowledge
of all outlet menus (food and wine) and F&B day to day activities.
- Have good knowledge of all F&B outlets opening hours.
- Recommend and promote items as directed by supervisor.
- Report any maintenances faults following the required steps.
- Knowledge on menu prices and suggesting upselling when necessary.
- Ascertains guest satisfaction and ensure that all guest billing
procedures are handled correctly, minimizing rebates during check out and bid
guest farewell. - Maintain a high standard of personal appearance,
grooming and hygiene. - Knowledge of all safety, security and emergency
procedures related to my position in line with brand and statutory
requirements. - Ensure the privacy of guests, partners and residential
owners, I will apply an extra level of protection to any sensitive personal data
and use confidential information only to perform my job. - Ensure all
equipment of the department is kept clean and in good working
condition. - Upsell all property facilities and activities.
- Attend
meetings and training as required. - Knowledge and strict adherence to LQA
standards. - Perform any additional tasks given to me
by supervisor/management.
Qualifications
To
execute the position of F&B Hostess, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:
- High
school diploma or equivalent and at least 1-3 years restaurant experience in
a full-service outlet or similar setting. Hospitality diploma/degree from
a recognized hospitality school is preferred. - Alcohol
awareness certification and/or food service permit or valid health/food handler
card as required by local or state government agency. - I have
an excellent command of written and spoken English, and I am able to live in
a remote location for extended periods of time and travel on single
status.
The above is intended to provide an overview of the role
and responsibilities for a F&B Hostess at Six Senses Zighy Bay. It is
not and does not infer that the above is an inclusive and/or exhaustive list
of the duties and responsibilities inherent to the position.
Six
Senses Zighy Bay is an equal opportunity employer. This policy applies to all
terms and conditions of employment.
