Hotel Services Manager, Holiday Inn Werribee

Role Purpose

As Hotel Services Manager you
will manage the day to day leadership and direction of the hotel, maximising
on sales and revenue and driving financial returns. You’ll take ownership of
the development of your people, execute on brand standards and build awareness
of the hotel and brand within the local area. 

Key
Accountabilities

People 

• Develop programmes
  and initiatives to increase team engagement that are aligned with the hotel’s
  service philosophy.
• Develop, implement and monitor team member
  succession planning to ensure future bench strength.
• Establish
  performance and development goals for team members and provide mentoring,
  coaching and regular feedback to enhance performance.
• Oversee HR related
  actions in accordance with company rules and policies.

Guest
Experience

• Demonstrate brand citizenship by maintaining compliance
  with all required brand and service standards.
• Drive improvement
  in guest satisfaction goals. 
• Collaborate with colleagues
  and hotel team members to establish and implement services and programmes
  that meet or exceed guest expectations.
• Speak to guests – ask for their
  feedback and build relationships.

Financial

• Prepare
  annual capital, cash flow and sales and marketing plans to accurately forecast
  budgets.
• Analyse financials to drive revenues, future profitability
  and maximum return on investment.
• Use distribution channels
  and technology platforms to drive revenue and maximise market
  share. 
• Lead capital plans and asset management initiatives,
  including working with owners to maintain or improve property’s market
  leadership position. 

Responsible Business

• Ensure
  a safe and secure environment for guests, colleagues and hotel
  assets. 
• Act as public relations representative to raise awareness
  of hotel and brand in local community.
• Drive team member involvement
  in community organisations, activities and businesses.
• Develop and carry
  out action plans to be environmentally-conscious by taking steps to reduce
  the hotel’s carbon footprint.
• Perform other duties as assigned. May also
  serve as manager on duty.

Key Skills &
Experiences

• Bachelor’s degree / higher education
  qualification / equivalent in Hotel Administration, Business
  Administration.
• Five to ten years’ of prior hotel management experience,
  or equivalent combination of education and experience.
• Experience
  required may vary based on size and complexity of operation.
• Must speak
  fluent English.
• Other languages preferred.