Assistant Housekeeper, Crowne Plaza Changi Airport

To continuously attract repeat stays, guests’ impression and the comfiness
of their room plays a huge part. As an Assistant Housekeeper, you’ll assist
to ensure all aspects of housekeeping and laundry day to day operations
are running smoothly - and ensure high standards are met to deliver memorable
and unique guest experiences.

A little taste of your
day-to-day

Every day is different, but you’ll mostly be:

• Make sure the quality of housekeeping and laundry services is always
  superb - we have standards - but it’s down to you to make rooms special
  and memorable for guests
• Schedule routine inspections of all guest
  rooms and public areas to ensure furnishings, rooms, equipment, linens, public
  restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
  when Assistant Executive Housekeeper is absent
• Carry out special
  requests from guests, VIPs, repeat visitors and club members
• Help
  guests with their questions and complaints to achieve complete guest
  satisfaction
• Look smart - wear your uniform with pride
• Build
  rapport and strong relations with team members and ensure that their performance
  is effectively managed
• Communicate clearly with Executive Housekeeper
  on all Housekeeping Department matters
• Assist Executive Housekeeper
  to conduct daily meetings, routine cleaning programs, plan and assign work
  ensuring you always have the right staffing numbers
• Acts on behalf
  of the Assistant Executive Housekeeper if he/she is absent
• Liaise
  with different departments when there are Housekeeping matters that involve
  them
• Appraise appearance, discipline and efficiency of all staff under
  direct supervision and initiate immediate remedial action if necessary


• Assist with deep cleaning projects and/or assist housekeeping staff during
  high volume periods
• Monitor and ensure that Housekeeping personnel
  provide courteous and prompt services to guests
• Help prepare
  and monitor the hotel’s annual budget with a focus on increasing
  profitability
• Monitor and control departmental costs to maximise
  profitability
• Carry out the special requests from guests, VIPs, repeat
  visitors and club members

What we need
from you

A minimum qualification in Diploma in Hospitality &
Tourism

At least 3 years of experience in the a supervisory level,
including management experience

What you can expect
from us

We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.

Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow
and make a difference in a collaborative environment. We know that to work well,
we need to feel well – both inside and outside of work – and through our
myWellbeing framework, we are committed to supporting wellbeing in your health,
lifestyle, and workplace.

So, join us and you’ll become part of our
ever-growing global family.