Spa Manager

We are looking for an authentic
and passionate Spa Manager to join us at Kimpton Blythswood Square Hotel &
Spa and embrace your unique, best self to provide our guests with heartfelt
human connections!

At Kimpton Blythswood Square
Hotel & Spa we want to deliver a ridiculously personal service to all our
guests. As Glasgow’s only 5 Star Hotel, our team are focussed on providing our
guests with the very best experience and making heartfelt human
connections. 

As the Spa
Manager, you’ll be 100% you, bringing your
authentic personality to everything you do; be the ultimate
host, confidently leading yourself and making creative decisions
that elevate every interaction; and spark joy, using every tool
available to craft meaningful and memorable experiences.

As
the Spa Manager, your main duties and responsibilities will
be leading the entire Spa team to providing a highly service-focused operation
with a strong emphasis on guest satisfaction and the ability to anticipate
needs. You will be responsible for both the attraction and recruitment of new
talent and the development and retention of current talent. You will
be confident in liaising with multiple stakeholders to ensure the Spa strategy
and budgets are being met.

So, we are looking
for someone who has…

• Leadership and management experience: Proven
  track record in a managerial role within a hospitality or wellness industry
  preferable within a luxury Hotel environment.

• style="margin: 0cm 0cm 0cm 0.15pt;">Financial Acumen:
  An understanding of budgeting, forecasting, P&L, and revenue
  management. 

• Spa Operations: Extensive experience in Spa
  Management including product knowledge, treatment protocols, staff training,
  customer service, Health, and Safety. Experience using spa booking system Trybe
  is desirable, although training can be provided.
  
  Pool plant knowledge also desirable and again training can be provided,
  as necessary.

• Sales & Marketing: Awareness of current
  trends in the wellness and leisure industry particularly within a luxury
  segment. Experience of promoting spa services and packages to increase
  revenue. 

• Overall,
  a wide understanding of a luxury Spa and Leisure environment with the passion
  to continue leading our excellent spa team
  to success! 

Joining the Kimpton family isn’t
just about providing our guests with excellent service, we also have secured
a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and
it is no surprises why! We can offer you…

• style="margin: 0cm 0cm 0cm 0.15pt;">Financial security –
  A very Competitive Salary, guaranteed hours, a free meal on shift, paid
  holidays, subsidised unsocial hour travel support and enhanced sick pay plus
  access to Wagestream - a financial wellbeing app giving you
  the opportunity to save, track and withdraw your pay as you earn
  it.

• Growth and development – Extensive training,
  opportunities for career progression across the world, plus 2 paid days
  volunteering per year with a cause of your choice.

• style="margin: 0cm 0cm 0cm 0.15pt;">Colleague
  perks - Worldwide discounted room rates and discounted F&B
  whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous
  friends and family rate. Discounts through our portal on your supermarket shop,
  experiences and loads of retailers on our perk’s
  portal. 

• Wellbeing – Generous maternity/paternity
  pay, employee assistance programme available 24/7 and access to mental health
  first-aiders. 

• Hotel specific benefits – Generous
  discounts in our F&B outlets, our newly refurbished Spa within Kimpton
  Blythswood and Champagne Central Bar in our sister property voco Grand Central
  (*must be booked according to processes) Subsidised city centre parking,
  plus a variety of different gifts
  on milestone occasions to celebrate
  with you! 

If you are someone
who likes to march to the beat of their own drum and wants to join a company
which encourages authentic individuality, apply today! Check out our Instagram
page @kimptonblythswoodsquare to see more.