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Duties
and responsibilities
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Financial
returns:
class="ortl-align-justify">Achieve budgeted revenues and personal sales goals and maximise
profitability.
style="color: black;">Monitors
competitor’s activities and assists in marketing
intelligence
Sells all facets of
the hotel with a view to optimizing opportunities for revenue
growth
Initiates and prepares
tenders for business
style="color: black;">Assesses sales
and marketing data
style="color: black;">Assist in
the preparation of the annual departmental operating
budget
Monitor budget and control
expenses in sales.
-
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lang="EN-GB" style="font-size: 13pt;">Produce monthly reports and sales
forecasts to analyse current/potential market and sales
trends
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People:
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Manage key accounts
and their hotel history
style="color: black;">Travel when
required to promote the hotel and develop potential
business.
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-
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-
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style="font-size: 13pt;">Maintain regular contact with the IHG hotels in
the immediate region and regional reservations -
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style="font-size: 13pt;">Interfaces with operations on a timely basis regarding
future and existing needs for customers -
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style="font-size: 13pt;">Manage day-to-day sales
activities
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Guest experience:
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Provide guests
with information (example: loyalty programmes, area attractions, restaurants,
facility information) to enhance guest
experience.
style="color: black;">Develop
and maintain relationships with key clients
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style="font-size: 13pt;">Follows Holiday Inn Express behaviours when working
with internal and external customers
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style="font-size: 13pt;">Respond to guest complaints and ensure corrective
action to resolve their issues / concerns
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style="font-size: 13pt;">Develop and maintain a regular pattern of sales calls,
meeting with principals of target market
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style="font-size: 13pt;">Schedule conventions and/or business group activities
at the hotel and coordinate with other hotel-level departments to facilitate
services agreed upon by the sales office and prospective
clients.
lang="EN-US">Responsible business:
style="font-size: 13pt;">Develop awareness and reputation of the hotel and
the brand in the local community.
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style="font-size: 13pt;">Perform other duties
as assigned.
style="color: black;">Acting
responsibly when working with hotel budget and expenses, seeking prior approval
where required.
lang="EN-US">Qualifications and requirements
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style="font-size: 13pt;">Bachelor’s degree / higher education qualification /
equivalent in marketing or related field, and two to three years’ experience
in a hospitality or hotel sales and marketing setting or an equivalent
combination of education and work experience. Must speak fluent English. Other
languages preferred.
