Reservation Agent

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

Saudi Arabia, Riyad

Apply

Job Description

We’re always looking for new ways
to raise the bar. So we’re searching for a Reservation Agent with a passion
for delivering exceptional guest service and ensuring every reservation
experience is seamless from the very first
contact.

A little taste of your
day-to-day:

Every day
is different, but you’ll mostly be:

●
Handling guest reservation requests via phone, email, and other communication
channels

● Providing accurate
information about room availability, rates, packages, and hotel
services

● Processing, updating,
and confirming reservations while ensuring all guest details
are accurate

● Maximising room revenue
by promoting hotel services, room upgrades, and special offers

class="isSelectedEnd">● Assisting guests with reservation changes,
cancellations, and special requests

●
Coordinating with Front Office and other departments to ensure a smooth guest
experience

What We Need
from You:

● Bachelor’s degree
/ higher education qualification / equivalent preferred

class="isSelectedEnd">● One or more years of experience in reservations,
front office, or customer service, preferably in a hotel
environment

● Strong communication
and customer service skills

● Knowledge
of hotel reservation systems preferred

class="isSelectedEnd">● Must speak local language(s)

class="isSelectedEnd">● Other languages
preferred

What you can expect
from us:

We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business.

Our mission
is to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability.

class="isSelectedEnd">IHG gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.

So, join
us and you’ll become part of our ever-growing global family.