About InterContinental Dominica Cabrits Resort
& Spa:
Nestled within Cabrits
National Park, the 131-room InterContinental Dominica Cabrits Resort & Spa
offers a unique and luxurious stay experience to travelers seeking to unwind,
seclude and discover the island’s natural beauty. The resort’s four outdoor
pools, expansive spa, fitness center and beach access provide a relaxing
tropical getaway, while its 8,500 square feet of indoor and outdoor meeting
space and onsite business center accommodate corporate events and blended
travel.
Additionally, three on-property restaurants, and beach and swim-up pool bars
provide refreshment for guests following a day exploring nearby Cabrits National
Park or Dominica’s various hot springs, waterfalls
and canyons.
style="font-family: Calibri, sans-serif;">Location: Dominica. This position
is not eligible for remote work.
JOB
SUMMARY:
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The Spa Manager is responsible for the overall management,
operation, profitability, and guest satisfaction of the resort's Spa &
Wellness facilities. The role ensures the delivery of exceptional luxury spa
experiences in line with brand standards while maximizing revenue, maintaining
high service quality, and leading a motivated team of wellness professionals.
The Spa Manager oversees daily operations, treatment programs, retail sales,
guest relations, staff development, budgeting, and compliance with health
and safety regulations.
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ESSENTIAL DUTIES
AND RESPONSIBILITIES:
Operational
Management
style="line-height: normal; margin-bottom: 0in;">Oversee the daily operations of the spa, wellness center,
salon, and related facilities.- Ensure all
spa services are delivered in accordance with brand standards and luxury
hospitality expectations. - Monitor
treatment quality, guest satisfaction, and service consistency.
style="line-height: normal; margin-bottom: 0in;">Maintain cleanliness, ambiance, and operational readiness
of all spa facilities.- Develop and implement
standard operating procedures (SOPs) for spa operations.
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Guest Experience
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Ensure exceptional guest
service and personalized wellness experiences.
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Handle guest feedback, concerns, and service recovery
professionally and promptly.Monitor
guest satisfaction scores and implement continuous improvement
initiatives.Promote wellness programs
and customized treatment packages.Financial Management
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Prepare and manage annual
budgets, forecasts, and operating expenses.Monitor revenue performance and implement strategies to maximize
profitability.Control labor costs,
product usage, and operational expenses.Analyze financial reports and identify opportunities for revenue
growth.
style="font-family: Calibri, sans-serif;">Drive retail sales of spa products
and wellness merchandise.
Team Leadership
& Development
style="line-height: normal; margin-bottom: 0in;">Recruit, train, supervise, and evaluate spa therapists,
receptionists, attendants, and support staff.- Conduct regular performance reviews and coaching
sessions. -
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compliance with brand service standards. - Foster a positive, professional, and guest-focused work
environment. - Prepare staff schedules
and ensure adequate staffing levels.
Sales & Marketing
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Collaborate with the Sales
and Marketing team to promote spa services and wellness packages.
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Develop seasonal promotions and special
offers.
style="font-family: Calibri, sans-serif;">Establish relationships with resort
guests, local residents, and external partners.
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Monitor market trends and competitor
activities.Participate in wellness
events and resort promotional activities.Inventory & Retail Management
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Manage procurement
and inventory of spa products, supplies, and equipment.
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Ensure proper stock control procedures
are maintained.Monitor retail displays
and merchandising standards.Conduct
regular inventory audits.Health, Safety & Compliance
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Ensure compliance with all
health, hygiene, sanitation, and safety regulations.
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Maintain treatment room standards and equipment
maintenance schedules.Ensure all therapists
maintain required certifications and licenses.
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Adhere to company policies, brand standards, and local
labor regulations.Reporting &
Administration
style="line-height: normal; margin-bottom: 0in;">Prepare daily, weekly, and monthly operational
reports.-
style="font-family: Calibri, sans-serif;">Monitor key performance indicators
(KPIs) including revenue, retail sales, treatment utilization, and guest
satisfaction. - Maintain accurate
employee, inventory, and operational records. - Participate in management meetings and contribute to resort
operational objectives.
Qualifications
& Experience
style="line-height: normal; margin-bottom: 0in;">Bachelor's Degree or Diploma in Hospitality Management,
Spa Management, Wellness Management, Business Administration, or a related
field.-
style="font-family: Calibri, sans-serif;">Minimum 5 years' experience in luxury
spa operations, including at least 2 years in a managerial role within a 5-star
hotel or resort. - Experience working
with internationally branded hospitality companies preferred.
style="line-height: normal; margin-bottom: 0in;">Strong understanding of spa treatments, wellness programs,
and luxury guest service standards.- Knowledge
of spa management systems and point-of-sale software.
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Skills & Competencies
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Leadership and team
management skills.Strong financial
and business acumen.Excellent communication
and interpersonal skills.Exceptional
guest service orientation.Sales
and marketing capabilities.Problem-solving and decision-making skills.
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Organizational and time management
abilities.
style="font-family: Calibri, sans-serif;">Ability to work flexible schedules,
including weekends and holidays.
style="font-family: Calibri, sans-serif;">HOW DO
I DELIVER THIS?
lang="EN-GB">We genuinely care about people and we show this through
living out our promise of True Hospitality each and every day. It’s
what connects every colleague in all IHG®
hotels.
style="font-family: Calibri, sans-serif;">Each IHG®
hotel brand delivers True Hospitality in their own way, and at the heart of
it all are specific, core service skills.
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style="font-family: Calibri, sans-serif;">True Attitude:
being caring, wanting to make a positive difference, and building genuine
connections with guests
style="font-family: Calibri, sans-serif;">True Confidence:
having the knowledge and skills to perform your role, and giving guests
the confidence that they can trust you, to help and support them during their
stay
True Listening: focusing on what your guest
is saying, picking up on body language that is often overlooked,
and understanding what the guest wants and needs
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0in;">True
Responsiveness: is about providing guests with what they need, and doing so in
a timely and caring manner
lang="EN-GB">There’s so much more to the job than we can capture here. It’s
simply about creating great experiences, doing the right thing and understanding
people.
style="font-family: Calibri, sans-serif;">The
statements in this job description are intended to describe the essential nature
and level of work being performed. They are not intended to be ALL
responsibilities or requirements/qualifications of
the job.
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About InterContinental Hotels &
Resorts:As the world’s first
and most global luxury hotel brand, InterContinental Hotels & Resorts
has pioneered international travel since the 1940s, and we are passionate about
sharing our renowned international know-how and cultural wisdom in truly
impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental®️
brand, and to be part of the brand, you will have a thirst for travel, a passion
for culture, and an appreciation for diversity. We create inspiring experiences
for those seeking a richer perspective on the world. If you’d like to embrace
a world of opportunities, we’d like to welcome you to the world’s most
international luxury hotel brand.
Our mission
is to welcome everyone and create inclusive teams where we celebrate differences
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance by always welcoming different
backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives every team member what they need
to belong, grow, and make a difference in a collaborative environment.
