IT Manager - InterContinental Dominica Cabrits Resort & Spa

About InterContinental Dominica Cabrits Resort
& Spa:

Nestled within Cabrits
National Park, the 131-room InterContinental Dominica Cabrits Resort & Spa
offers a unique and luxurious stay experience to travelers seeking to unwind,
seclude and discover the island’s natural beauty. The resort’s four outdoor
pools, expansive spa, fitness center and beach access provide a relaxing
tropical getaway, while its 8,500 square feet of indoor and outdoor meeting
space and onsite business center accommodate corporate events and blended
travel.

Additionally, three on-property restaurants, and beach and swim-up pool bars
provide refreshment for guests following a day exploring nearby Cabrits National
Park or Dominica’s various hot springs, waterfalls
and canyons. 

style="font-family: Calibri, sans-serif;">Location: Dominica. This position
is not eligible for remote work.

Under the general guidance
of the General Manager and within the limits of InterContinental Hotels Group
policies and procedures, is responsible for ensuring that the hotel computer
system(s) are installed and operating properly, that system security measures
are in place, that the computer hardware is well maintained, that the system(s)
are utilized to their maximum potential, and that new systems are installed
to improve hotel efficiency and profitability, and adhere to hotel and IHG
standards and guidelines. 

ESSENTIAL DUTIES
AND RESPONSIBILITIES: 

style="line-height: normal; margin-bottom: 0in;">Manage and monitor the operation of all computer hardware,
ensure all systems are working and installed properly, and serve as the primary
contact for servicing the computer hardware.
• Ensure that all systems are covered by the proper maintenance
  contracts and that preventive maintenance is performed
  as required.
• Continually keeps informed
  of IHG-approved systems and technology that may contribute to improve hotel
  efficiency, including, but not limited to:
  • style="font-family: Calibri, sans-serif;">Computer Hardware systems and devices
    including PC LAN technology. 
  • Software
    operating and utility systems.
  • Front
    Office and Accounts Receivable Property Management Systems.
  style="line-height: normal; margin-bottom: 0in;">Interfaces to and from Front Office Property Management
  Systems and other Systems.
  • Back Office
    Accounting Systems.
  • PC and LAN based Office
    Automation products. 
  • Internal
    and External Electronic Mail / Facsimile / Scanner software and communication
    tools.
  • style="font-family: Calibri, sans-serif;">Holidex Plus / Priority Club /
    Frequent Flyer Corporate databases.
  • Point
    Of Sale Systems.
  • Guest and Administration
    Voicemail.
  • style="font-family: Calibri, sans-serif;">Call Accounting.
  style="line-height: normal; margin-bottom: 0in;">PABX systems. 
  • Cabling.
  • Hub / Switch Management
    Systems.
  • style="font-family: Calibri, sans-serif;">Electronic Door Locking Computer
    System.
  • style="font-family: Calibri, sans-serif;">Computer Virus
    protection.
  • Hotel IT Security
    and Firewalls
• Provide
  a monthly written progress report to the Director/Manager of Finance
  and Business Support, with copies to department heads.
style="line-height: normal; margin-bottom: 0in;">Maintain an up-to-date list of all computer
hardware.
• style="font-family: Calibri, sans-serif;">Manages the configuration reports, job
  control languages, program files and data files on the computer system(s)
  to ensure maximum operating efficiency.
•  Monitors the performance of the software
  and maintains a log book of performance report eg; through systems measurement
  facility/utility, error and integrity check reports, system malfunction
  and solutions.
• Installs and tests
  corporate approved program changes to the hotel computer
  system(s).
• style="font-family: Calibri, sans-serif;">Investigates and reports software
  problems to the vendor, or to the Regional, Area or Corporate
  Office.
• style="font-family: Calibri, sans-serif;">Understand all standard and IHG
  customized features and functions of the Hotel front office system, point
  of sale system, and call accounting system, including, but not limited to system
  security, system reports, manager functions, system utilities and user
  functions.
• style="font-family: Calibri, sans-serif;">Responsible for designating selected
  individuals for each IHG approved system that he/she will train so that
  these individuals can train the users.
• Trains the selected hotel staff to take on the major
  responsibilities during his/her absence.
• Establishes documents, test and communicates appropriate disaster
  recovery emergency procedures to follow when the hotel computer system(s)
  are inoperable.
• Ensures that all computer
  media saves and back-ups are completed, documented and stored per IHG
  specifications.
• Maintains uncompromising
  data and physical security standards.
• Controls
  the key/lock for computer room and ensures that the computer room fire
  protection, temperature control, and power requirements meet the IHG security
  specification as described in the IHG security system.
style="line-height: normal; margin-bottom: 0in;">Administer all user ID’s, passwords, and the most
sensitive system utilities, secures all touchy resources and critical
libraries.
• style="font-family: Calibri, sans-serif;">Under the direction of
  the Director/Manager of Finance and Business Support, administer all back-office
  user ID’s, passwords, security parameters and the most sensitive
  utility.
• style="font-family: Calibri, sans-serif;">Under the direction of
  the Director/Manager of Finance and Business Support, administer all back-office
  user ID’s, passwords, security parameters and the most sensitive
  utility.
• style="font-family: Calibri, sans-serif;">Maintains technical and user
  documentation, systems report, newsletters and announcements in a neat, orderly
  and secure fashion.
• Keeps informed of
  the latest, updated, changes, enhancement, and development in the hotel computer
  field by subscribing to periodicals and attending seminars, workshops
  or conferences held by IHG, computer companies or vendors.
style="line-height: normal; margin-bottom: 0in;">Performs special project/other duties as assigned by
the Management, include but not limited to serve as a back-up in performing
Financial Reporting to corporate office during the absence of Director/Manager
of Finance and Business Support.
• Conduct
  “Self-Audit” of systems, security and emergency procedures according to
  the Hotel and Financial System Security Manuals and materials supplied by
  the Regional Manager of IT.
• Follows-up
  on all outstanding points from the latest EDP audit of his/her
  hotel.
• style="font-family: Calibri, sans-serif;">Coordinates purchase of program
  applications or enhancements to meet specific hotel needs only if
  these applications are not covered by existing standards prescribed by
  the corporate office.
• Demonstrate service
  attributes in accordance with industry expectations and company standards
  including:
  • Being attentive to Guests 
  • Accurately and promptly fulfilling Guests requests
  style="line-height: normal; margin-bottom: 0in;">Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest
    experience
  • style="font-family: Calibri, sans-serif;">Demonstrating a ‘service’
    attitude 
  • Taking appropriate action
    to resolve guest complaints
• Appreciate
  the dynamic nature of the Hotel industry and extend these service attributes
  to all internal customers.

Customer
Service

• Demonstrate service attributes in accordance with industry
  expectations and company standards including:
  • style="font-family: Calibri, sans-serif;">Being attentive
    to Guests 
  • Accurately and promptly
    fulfilling Guests requests
  • Anticipate
    Guests needs
  • Maintain a high level
    of knowledge which affects the Guest experience
  style="line-height: normal; margin-bottom: 0in;">Demonstrating a ‘service’ attitude  style="line-height: normal; margin-bottom: 0in;">Taking appropriate action to resolve guest
  complaints
• Appreciate the dynamic
  nature of the Hotel industry and extend these service attributes to all internal
  customers.

style="font-family: Calibri, sans-serif;"> lang="EN-GB">General