Guest Services Manager

We’re on the look for a passionate and hands-on Guest
Services Manager (Full-Time) to lead our team and bring their energy to
the Kimpton Clocktower Hotel!

Kimpton Clocktower
Hotel is a Manchester icon - a bold blend of grand Victorian architecture
and playful, contemporary design. We’re a little bit classic, a little bit
rebellious and always full of character! From buzzing social spaces
to unforgettable dining and events, we create stays that feel vibrant, personal
and anything but ordinary.

As our Guest Services Manager, you’ll be at the heart
of the action - leading your team, driving results and creating memorable
experiences for every guest. Your role will include the following
responsibilities: 

• lang="EN-US">Reporting into the Front Office Manager leading
  the Guest Services team to deliver exceptional service ensuring all guest
  requests and experiences are handled efficiently
  and professionally.
• Leading, coaching and developing
  the Guest Services team to maintain high service standards
  and operational performance.
• Managing rotas and staffing
  levels to ensure coverage across shifts while supporting departmental
  budgets.
• Handling guest queries, requests
  and escalations ensuring issues are resolved promptly and to
  the satisfaction of guests.
• Collaborating with Front
  Office, Housekeeping and other departments to ensure seamless service
  delivery and communication.
• Ensuring compliance with hotel
  policies, procedures and health and safety standards across all Guest
  Services operations.

We want a true guest-pleaser - a leader
who thrives on delivering unforgettable experiences and brings out the best
in their team. Plus, we’re looking for someone who has…