Job Description
•Answering incoming calls
in a timely and professional manner.
•
style="font-size: 12pt;">Directing calls to the appropriate department or guest
room.
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Handling guest inquiries and providing accurate information about
the hotel’s services and amenities.
•
style="font-size: 12pt;">Assisting guests with making reservations, dining
arrangements, and other services.
•
style="font-size: 12pt;">Logging all wake-up call requests and performing
wake-up call services.
•
style="font-size: 12pt;">Recording and relaying messages accurately to
the appropriate recipients.
•
style="font-size: 12pt;">Managing emergency calls and following the hotel’s
emergency procedures.
•
style="font-size: 12pt;">Maintaining a log of all calls received and made
for record-keeping and future reference.
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text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">
style="font-size: 12pt;">•Providing concierge services such
as restaurant recommendations and booking
transportation.•
style="font-size: 12pt;">Maintaining an up-to-date knowledge of the hotel’s
facilities, services, and local attractions.
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">
style="font-size: 12pt;">•Ensuring all equipment and systems
are functioning properly and reporting any technical
issues.
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Assisting with guest complaints or issues, escalating to the appropriate
manager when necessary.
•
style="font-size: 12pt;">Following all company policies and procedures, ensuring
uniform and personal appearance are clean and professional, and maintaining
confidentiality of proprietary.
