class="normaltextrun" lang="EN-GB">A fantastic opportunity for a Night
Guest Services Manager to join our team
at InterContinental Edinburgh the George
lang="EN-GB">!
name="_Hlk136851345">This
assignment is based on a 4-on, 4-off shift
pattern
lang="EN-GB">, and we are offering a salary
of £32,136.00.
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lang="EN-GB">InterContinental® Edinburgh The George Hotel is full of culture
and has been serving guests since 1881, so we know what it takes to provide
an alluring guest experience and a personal and attentive service. We provide
an exciting mix of a luxury InterContinental® experience combined with our
unique character and charming building, home to Scotland’s first Le Petit
Beefbar Restaurant!
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lang="EN-GB">What’s in it for you as our Night Guest Services
Manager:
name="_Hlk214538043">Becoming
part of the IHG Hotels & Resorts family, one of the world’s leading hotel
companies - which means global
opportunities.
-
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lang="EN-GB">Complimentary stay for you+1 in our Hotel upon successful
completion of probation, generous discounts across our F&B outlets
at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa
& Gym discounts at our Kimpton property. -
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lang="EN-GB">Extensive training, opportunities for career progression across
the world, plus 2 paid days volunteering per year with a cause of your
choice Wagestream - a financial wellbeing
app giving you the opportunity to save, track and withdraw your pay as you earn
it.
name="_Hlk125376305">Apart
from Meals whilst on duty, we also provide every employee
company sick pay and life insurance, Mental Health First Aiders on Duty,
and access to Employee Assistance Programs.
-
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vertical-align: baseline;">31
days holiday each year, including bank holidays, this increases up to a maximum
of 33 days (Pro Rated) & Enhanced Family Leave (you can ask
more details at the interview). -
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lang="EN-GB">Amazing discounts for our hotels and restaurants around the world,
plus discounts from over 15,000 stores – all the way from retail
to cinema!
style="color: black;">Don’t forget, bring your friends
and take part in our generous ‘Refer a Friend’
programme!
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Our Night’s Guest
Services Manager ensures late arrivals are met with a genuine welcome and
that their needs are attended throughout their stay.
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Night’s Guest Services
Managers support the Night Audit and closing of our outlets, managing the end
of night cash count, and highlight any discrepancies. They communicate both
internally within the front office and externally, both with the wider hotel
team and immediate locale to ensure the guest experience is personalised
and always exceeds expectation.Your key responsibilities
will be:
lang="EN-GB">Supporting the Night Audit &closing of our outlets,
and highlighting any discrepancies
-
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baseline;">Working with the Front
Office Manager to ensure any late arrivals are met with a genuine welcome
and that their needs are attended throughout the night (No detail is too small,
and no request is too large) -
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baseline;">Communicating
internally within the front office and externally, both with the wider hotel
team and immediate locale, to ensure the safety of our guests and team members
throughout the night (completing relevant safety checks
as required)
lang="EN-GB">Ensuring all Team Members have completed relevant training and
are confident with all aspects of their role – you will be someone who enjoys
to lead and motivate your team!
-
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baseline;">Managing the shift
you are working, dealing with complex guest requests or complaints and making
sure all tasks within the Team have been completed
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To succeed
as a Night Guest Services Manager, you
will need:
lang="EN-GB">Front Office duty management and/or team leadership experience
for 2+ years in a property of similar size &
standard
lang="EN-GB">Depth of experience dealing with complex service recoveries,
you will be someone who is confident to make decisions regarding guest
complaints to ensure a positive outcome for the guest and leading our team
by example
lang="EN-GB">Proven track record with success at working with loyalty schemes
and enrolments
lang="EN-GB">Have an awareness of market trends and the ability to implement new
initiatives
lang="EN-GB">Good understanding of systems to support driving results,
experience working with opera would be a plus
-
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baseline;">Overall, a willingness
to help out across our hotel departments to ensure our guests are receiving
a 5-star personalised service throughout their
stay!
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At IHG, we believe
there’s Room for You: Room to Grow (providing career
development and learning opportunities), Room to Belong
(fostering an inclusive environment where diverse employees can be their
authentic selves), and Room to Make a Difference (empowering
employees to have an impact on the guest experience and
the business).
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If you are someone
who likes to bring your wisdom and local-know-how to a provide a truly personal
and luxurious experience for our guests, apply to join us as our new Night Guest
Services Manager today! You must meet the legal requirements to work
in the UK.
As a Disability Confident Committed Employer,
we are committed to providing an inclusive and accessible recruitment process.
Please let us know if you require any adjustments or support at any stage,
and your recruiter will assist you accordingly.
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At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. We firmly believe
that all our colleagues deserve to be treated equally and have the same
opportunities to develop and grow their skills within our business and provide
equal employment opportunities to all applicants and colleagues without regard
to an individual's, race, colour, ethnicity, national origin, religion, sex,
sexual orientation, gender identity or expression, age, disability, marital
or familial status, veteran status or any other characteristic protected
by law.
