At InterContinental
Residences Dubai Business Bay, every interaction creates a lasting
impression.
style="font-family: "Times New Roman", serif;">We're looking for a Guest Experience Agent who
is passionate about hospitality, thrives on creating memorable guest journeys,
and takes pride in delivering personalised luxury service. As one of the first
and last faces our guests encounter, you'll play an essential role in ensuring
every stay feels effortless, welcoming, and truly
exceptional.
style="font-family: "Times New Roman", serif;">This is More Than a Front Office
Role.
style="font-family: "Times New Roman", serif;">At InterContinental Residences Dubai Business Bay, we don't simply check
guests in—we build meaningful relationships.
style="line-height: normal;">
As a Guest Experience Agent,
you'll become a trusted ambassador of our brand, delivering warm, intuitive
service while anticipating guest needs before they're even expressed. Whether
welcoming a first-time visitor, recognising a returning guest, or celebrating
a special occasion, you'll create moments that guests remember long after
they've departed.
style="font-family: "Times New Roman", serif;">Why This Role Matters
style="line-height: normal;">
Exceptional guest
experiences are built through genuine human connections.
style="line-height: normal;">
Every conversation,
recommendation, and thoughtful gesture contributes to our reputation as one
of Dubai's premier luxury residences. Your ability to deliver seamless service,
resolve requests with confidence, and personalise every interaction directly
influences guest satisfaction, loyalty, and brand
advocacy.
style="font-family: "Times New Roman", serif;">Create Experiences That Guests
Remember
style="font-family: "Times New Roman", serif;">As part of the Front Office team, you'll deliver exceptional service
throughout the entire guest journey—from arrival
to departure.
style="font-family: "Times New Roman", serif;">You'll work closely with colleagues across the hotel to ensure every
guest receives attentive, personalised service while maintaining the highest
standards of luxury hospitality and operational
excellence.
style="font-family: "Times New Roman", serif;">What We'll Support You to Do
style="line-height: normal;">
Deliver Personalised
Luxury ServiceCreate warm, memorable
experiences through genuine hospitality and attention
to detail.
style="font-family: "Times New Roman", serif;">Build Lasting Guest Relationships
style="font-family: "Times New Roman", serif;">Recognise returning guests, understand individual preferences, and exceed
expectations.
style="font-family: "Times New Roman", serif;">Drive Guest Satisfaction
style="font-family: "Times New Roman", serif;">Respond to requests promptly, professionally, and with genuine
care.
Represent the InterContinental
Brand
Deliver every interaction
in line with IHG's luxury service standards and values.
style="line-height: normal;">
The
Gig
style="font-family: "Times New Roman", serif;">Reporting to the Assistant Front Office Manager,
the Guest Experience Agent is responsible for delivering exceptional guest
service while supporting daily Front Office and Guest Relations
operations.
style="font-family: "Times New Roman", serif;">The Opportunity
style="line-height: normal;">
Become part of a world-class
luxury hospitality team where guest experience is at the heart of everything
we do.
style="font-family: "Times New Roman", serif;">The Strategy
style="font-size: 12pt;">Deliver personalised service, build meaningful guest
relationships, and create seamless experiences across every stage of the guest
journey.
style="font-family: "Times New Roman", serif;">The Impact
style="font-size: 12pt;">Increase guest satisfaction, encourage loyalty,
strengthen our luxury reputation, and create memorable stays that guests want
to repeat.
style="font-family: "Times New Roman", serif;">Stay Human
style="font-size: 12pt;">Luxury hospitality begins with genuine
care.
At
InterContinental Residences Dubai Business Bay, we believe every guest deserves
to feel recognised, welcomed, and valued. Your professionalism, empathy,
and attention to detail will help create experiences that leave lasting
impressions.
style="font-family: "Times New Roman", serif;">Your Day-to-Day
style="font-size: 12pt;">No two days are ever the same.
Your responsibilities will include but limited to:
style="line-height: normal;">
Guest
Experience
style="line-height: normal;">Welcome guests with warmth
and professionalism during arrival and departure
style="line-height: normal;">Deliver personalised service
throughout each guest's stay-
style="font-size: 12pt;">Recognise VIPs, repeat guests, long-stay residents,
and special occasions -
style="font-family: "Times New Roman", serif;">Anticipate guest needs and proactively offer
assistance -
style="font-family: "Times New Roman", serif;">Build genuine relationships that enhance guest
loyalty -
style="font-family: "Times New Roman", serif;">Create memorable moments through thoughtful and personalised
service
style="font-family: "Times New Roman", serif;">Guest Relations
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Handle guest requests promptly and efficiently
style="line-height: normal;">
Coordinate special
amenities, celebrations, and personalised arrangements
style="line-height: normal;">
Maintain accurate guest
profiles and preferences within Opera PMS
style="line-height: normal;">
Ensure guest information
is updated to support future personalised service
style="line-height: normal;">
Follow up on guest requests
to ensure complete satisfaction
style="font-size: 18pt;">Service Recovery
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Resolve guest concerns calmly, professionally,
and efficiently
style="font-family: "Times New Roman", serif;">Take ownership of service recovery while maintaining guest
confidence
style="font-family: "Times New Roman", serif;">Escalate complex issues appropriately when required
style="line-height: normal;">
Follow up to ensure concerns
have been fully resolved
style="font-size: 18pt;">Front Office
Operations
style="line-height: normal;">Support smooth arrival
and departure experiences-
style="font-size: 12pt;">Collaborate with Reservations, Concierge, Housekeeping,
Engineering, Food & Beverage, and other departments
style="line-height: normal;">Ensure effective
communication of guest preferences and special requests
style="line-height: normal;">Assist during peak
operational periods and special events-
style="font-size: 12pt;">Maintain accurate records and operational
documentation
style="font-family: "Times New Roman", serif;">Quality & Compliance
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Maintain IHG luxury brand standards at all times
style="line-height: normal;">
Follow hotel policies,
procedures, and service standards
style="font-size: 12pt;">Ensure confidentiality of guest
information
style="font-family: "Times New Roman", serif;">Adhere to health, safety, and security procedures
style="line-height: normal;">
Maintain a professional
appearance and positive attitude throughout every
shift
style="font-family: "Times New Roman", serif;">What Success Looks Like
style="line-height: normal;">
You'll be successful when
you consistently achieve:- Exceptional guest
satisfaction and positive guest feedback
style="line-height: normal;">Memorable personalised guest
experiences-
style="font-family: "Times New Roman", serif;">Prompt and effective guest request fulfilment
style="line-height: normal;">Strong guest loyalty
and repeat visitation-
style="font-family: "Times New Roman", serif;">Smooth collaboration across hotel departments
style="line-height: normal;">Consistent compliance
with IHG luxury service standards-
style="font-size: 12pt;">Positive contribution to the Front Office team's
overall performance
style="font-size: 24pt;">Who This Role Is Perfect
For
style="font-family: "Times New Roman", serif;">This opportunity is ideal for someone who:
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Has a genuine passion for creating exceptional guest
experiences
style="font-family: "Times New Roman", serif;">Enjoys building meaningful relationships with people from around
the world
style="font-family: "Times New Roman", serif;">Brings warmth, confidence, and professionalism to every
interaction
style="font-family: "Times New Roman", serif;">Thrives in a fast-paced luxury hospitality
environment
style="font-family: "Times New Roman", serif;">Takes ownership and enjoys solving problems
style="line-height: normal;">
Works collaboratively while
maintaining exceptional attention to detail
style="line-height: normal;">
Is committed to delivering
service that exceeds expectations
style="line-height: normal;">
What We Need
From You
style="font-family: "Times New Roman", serif;">Ideally, you'll bring some (or all) of the following:
style="line-height: normal;">
Education- Hospitality
qualification or related field preferred
style="line-height: normal;">
Experience- 1–3 years of experience
in Guest Relations, Front Office, Guest Experience, or Reception within luxury
hospitality -
style="font-family: "Times New Roman", serif;">Experience within luxury hotels, branded residences, resorts, or premium
hospitality environments preferred -
style="font-size: 12pt;">Working knowledge of Opera PMS or similar Property
Management Systems -
style="font-family: "Times New Roman", serif;">Experience within the UAE or GCC hospitality market
is advantageous
style="font-family: "Times New Roman", serif;">Personal Attributes
style="list-style-type: disc;">
style="font-family: "Times New Roman", serif;">Outstanding interpersonal and communication skills
style="line-height: normal;">
Naturally warm, welcoming,
and guest-focused
style="font-family: "Times New Roman", serif;">Professional appearance and confident presentation
style="line-height: normal;">
Strong organisational
and multitasking abilities
style="font-size: 12pt;">Excellent problem-solving and decision-making
skills
style="font-family: "Times New Roman", serif;">Ability to remain calm under pressure
style="line-height: normal;">
Passion for luxury
hospitality and personalised service
style="font-size: 12pt;">High level of integrity, attention to detail,
and commitment to excellence
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
What
You Can Expect from Us
At
InterContinental Residences Dubai Business Bay, we create an environment where
our people can excel. We offer competitive compensation, valuable employee
benefits, and exceptional development opportunities—including full uniform
provision, generous accommodation discounts, and access to world-class training
that supports long-term career growth.
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
Our mission is to welcome
everyone and create inclusive teams where we celebrate differences and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to all applicants and employees
regardless of race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
We foster a culture
of trust, support, and acceptance — always welcoming different backgrounds,
experiences, and perspectives. At IHG, we give every member of our team the room
they need to belong, grow, and make a difference in a collaborative
environment.
We know that to work
well, we need to feel well – both inside and outside of work. Through our
myWellbeing framework, we’re committed to supporting
wellbeing across your health, lifestyle, and workplace.
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
Ready to Shape the Guest Experience?
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
If you don’t meet every
requirement but believe you bring the right energy, leadership, and passion
for people, we’d still love to hear from you.
style="background-color: white; margin: 0cm; vertical-align: baseline;">
style="color: black;">Join us and be part of shaping distinctive hospitality
experiences in Dubai—where your ideas, personality, and expertise help define
how guests connect, unwind, and remember us.
style="background-color: white; margin: 0cm; vertical-align:
baseline;">
