Guest Relations Officer - Semiramis InterContinental Cairo
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Egypt, Cairo
About Us
At InterContinental Hotels & Resorts our role is
to put the glamour into international travel. That is where you come in. When
you are part of the InterContinental Hotels & Resorts brand you are more
than just a job title.
At InterContinental Hotels & Resorts we look
for people who are charming, confident, and internationally-minded; people
who know what it takes to exceed guest expectations.
Join us as a Guest
Relations Officer. You will have ambition, talent and obviously, some key
skills. Because, for this vital role, were looking for someone who: - has Sense
of hospitality - has prior work experience in hotel operational departments -
has proven track record successful administration - has the ability to handle
guest complaints with a smile - has great interpersonal
skills.
Your day to day
Plan and co-ordinate
the provision of friendly, efficient services to guests
Schedule
activities for guests
Plan and co-ordinate all promotional activities
targeting clients
Trace relevant statistics about
clients
Co-ordinate and supervise all activities for guests
Assist
with check-ins/check-outs of clients
Greet Guests upon arrival
Cover
guest relations desk
Assist guests with airline bookings
and reconfirmation’s
Assist all departments in being receptive to
the needs of guests
Attend recreation activities when necessary
Plan
and conduct group and function rundown meetings
Assist in any other duties
when required by the Guest Relations Manager
Assist with translations
(information; guest directory; menus etc) as required
Provide
feedback from Guests to Front Office Manager
for action
People:
Demonstrate co-operation and trust with colleagues, supervisors,
teams and across departments
Communicate well to ensure effective
shift hand-overs
Actively participate in organized
meetings
Interact with department and hotel staff in
a professional and positive manner to foster good rapport, promote team spirit
and ensure effective two way communication
Guest
experience:
Build and maintain
positive relationships with all internal customers and guests in order
to anticipate their needs.
Anticipate guest needs, handle guest
enquires, and solve problems
Create a positive hotel image
in every interaction with internal and external customers
Adhere
to hotel brand standards
Maintain a high level of product
and service knowledge in order to explain and sell services and facilities
to guests
Assist guests and escort them to locations within
the hotel at their request
Maintain knowledge of special programs
and events in the hotel in order to recognize and respond to guests
needs
Maintain current Hotel information to be able to provide
information to guests
Responsible business:
Strive for constant improvement and take
responsibility for your own performance
Adhere
to InterContinental Hotel Group Corporate Code of Conduct
Adhere
to Hotel Handbook and general policies and procedures
Adhere
to Front Office Policies and Procedures
Report problems
to Management with suggestions
for resolution
What we need
from you
Minimum 1 years' experience in a hotel front office department
preferably
Fresh graduates are welcomed.
Excellent customer
relations, problem solving and time management skills
Working knowledge
of hotel property management systems such as Opera.
University
graduate
Excellent communication skills
Excellent command of English
language
What you can expect from us
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our ever-growing global family.
