Hostess

Your day to day

• Meet and greet all guests, and potential guests, at the front
  of the Restaurant by ensuring the following occurs:​
• Ensure
  the restaurant is ready to receive guests prior to opening and that both
  waitstaff and tables are ready in line with opening
  standards​
• Ensure restaurant operating equipment is clean
  and in working order​
• Maintain impeccable uniform
  and personal presentation standards in accordance with hotel
  policy​
• Welcome guests to the Restaurant, by using
  the Restaurant name​
• Inquire if they have a reservation
  and note it in the Table Management System if
  they do​
• Create a reservation for them with their dining
  preferences if they do not and note it in the Table Management
  System​
• Be attentive to guest
  requests​
• Escort guests to their preferred table
  or reserved table and seat guests according to restaurant
  standards​
• Take telephone bookings and document in
  the Reservation book according to restaurant
  standards​
• Train wait staff and bus staff in hostess
  standards​
• Be attentive to guests and resolve their
  complaints where possible, reporting all incidents to your
  Supervisor​
• Maintain responsibility of cleanliness
  of hostess stations​
• Maintain responsibility of cleanliness
  of all menus and drink menus​
• Assist with beverage
  service​
• Assist with food
  service​
• Maintain detailed knowledge of menu, including
  daily specials​
• Ensure tables are cleared quietly
  and efficiently​
• Carry food and beverage trays in a safe
  manner to minimize breakages​
• Complete dockets accurately
  and clearly​
• Maintain current information on all general
  activities of
  the hotel​

Attributes​