Experiences Supervisor-Six Senses The Palm Dubai

As Experience Supervisor, I fully comprehend
the vision of Six Senses to help people reconnect with themselves, others
and the world around them, plus our values of local sensitivity and global
sensibility, crafted experiences, emotional hospitality, responsible and caring,
fun and quirky and pioneering wellness. By embracing the Six Senses vision
and values, I will deliver an exceptional experience for guests and develop
hosts to be the very best they can be.

I will work strategically with
the Guest Experience and Front Office team to develop cohesive and productive
goals for my department and establish procedures/guidelines to achieve
them.  I will support an overall consistency of the Company’s vision,
quality/standards and develop concepts consistent with brand identity.

My
scope of work includes: 
•    To connect with guests
such that their stays with us are filled with exciting and engaging
activities.
•    To oversee third-party watersport
providers, ensuring that they operate within Six Senses  approved brand
standards.
•    Upsell our crafted experiences,
watersport activities, daily resort activities, and other company approved
excursions external to the resort.
•    To document,
organize and bill, all above experiences as per company policy, ensuring
a seamless guest experience.
•    To further develop our
relationship with experience providers, with the aim of consolidating direct
contracts with said providers. 
•    To continue
creating Six Senses Crafted Experiences, highlighting local heritage, history,
ecology, and wellness within the UAE in correlation with our brand
Pillars.
•    To anticipate guest needs and expectations,
curating Out of the Ordinary moments, ensuring a positive, unforgettable
stay.
•    To create and maintain the quality of all
experience related collaterals, ensuring up to date Experience books, Okami,
and other communication  channels.
•    Effectively
carry out service recovery or charge our hosts to do so in the event of guest
complaints
•    To take ownership of the financial health
of experiences department.
•    To be responsible for
the physical inventory of the experiences
department.
•    To maintain a high standard of personal
appearance, grooming and hygiene.
•    Knowledge
and strict adherence to LQA standards.
•    To ensure all
activities undertaken by the department are ethical, and aligned with Six Senses
sustainability and wellness
standards
 

Qualifications 

To
execute the position of Experiences Supervisor, I have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results. I possess the equivalent to a Bachelor’s degree
in Hospitality or Hotel Management or Business Administration, and three years
or more experience in a similar luxury hotel role plus multi-departmental
experience.
Technical skills include a moderate fluency of Opera & MS
Suite. I have an excellent command of written and spoken English with some
knowledge of the local language and customs. 
I will maintain a thorough
understanding of Six Senses in terms of guidelines, rules and regulations, brand
and operating standards, facilities and services.

The above is intended
to provide an overview of the role and responsibilities for an Experiences
Supervisor at Six Senses The Palm Dubai. It is not and does not infer that
the above is an inclusive and/or exhaustive list of the duties
and responsibilities inherent to the position.

Six Senses The Palm Dubai
is an equal opportunity employer.

This policy applies to all terms and conditions
of employment.