Night Auditor – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Australia, Melbourne

Apply

Job Description

lang="EN-US">Night Auditor – Hotel Indigo Melbourne Little Collins
and Holiday Inn Melbourne Bourke Street Mall

style="line-height: normal; margin: 12pt 0cm; text-align: justify;"> style="color: black;">Nestled in the heart of Melbourne's
vibrant CBD, discover the boutique charm of Hotel Indigo and the modern comfort
of Holiday Inn, offering a unique blend of hospitality experiences across 452
rooms. One of Melbourne’s most iconic CBD arcades has been reimagined with
the redevelopment of "Melbourne Walk," now home to IHG’s first Australian
dual-branded hotel project.

lang="EN-NZ">Open the door into Hotel Indigo, and guests can expect local
character, modern design and warm, professional service with a vibrant
and individual flavour, bringing the edgy laneway neighbourhood of Little
Collins Street to life. Making the most of the retail haven, Holiday Inn
will offer a modern, fresh and friendly stay for a wide variety of guests coming
to enjoy the convenience and value they know and love from Holiday Inn, and all
that Bourke Street Mall has to offer.

As
a Night Auditor, you’ll be responsible for overnight operations, ensuring both
guest service and financial accuracy are maintained to the highest standard.
Reporting to the Assistant Night Manager and Night Manager, you’ll complete
end-of-day financial reconciliations, verify billing and revenue, and prepare
key reports for hotel leadership.

lang="EN-NZ">A little taste of your
day-to-day

style="background-color: white; color: black; line-height: normal;"> lang="EN-NZ">Running Night Audit process on each hotels property management
system

Greet all guests warmly on arrival and throughout
their stay, offering friendly and helpful service at every
opportunity

Making the check-in and check-out
process feel swift and seamless

Staying one step of our
guests’ needs to anticipate requests and offer tailored
recommendations

Resolving guest issues
and using their feedback to improve guest
satisfaction

Collaborate
with other departments to ensure a cohesive guest
experience

lang="EN-NZ">What we need from you

style="background-color: white; line-height: normal; margin-bottom:
0cm;">

style="background-color: white; line-height: normal; margin-bottom: 0cm;"> style="color: black;">Exceptional communication skills
ability to build rapport with guests quickly
style="background-color: white; line-height: normal; margin-bottom: 0cm;"> style="color: black;">Attention to detail for accurate
auditing and report processing
style="background-color: white; line-height: normal; margin-bottom: 0cm;"> style="color: black;">Ability to multi-task in a busy,
fast-paced environment.
Previous experience working in Hotel Front Office
role.
A
positive and proactive attitude
style="background-color: white; line-height: normal; margin-bottom: 0cm;"> style="color: black;">Ongoing availability to work rostered
across 7 days a week from 11pm-7am including weekends and public
holidays

What you can expect
from us

You’ll receive a competitive salary that rewards all
your hard work and a wide range of benefits designed to help you live your best
work life – including, impressive room discounts and some of the best training
in the business.

Most importantly, your career journey will
be supported through our lifelong development programs, IHG career milestone
celebrations, and transfer of leave entitlements as you move and grow
with IHG.

lang="EN-NZ">Our mission is to welcome everyone and create inclusive teams where
we celebrate differences and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race, colour, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
or disability.

We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.

style="background-color: white; line-height: normal; margin-bottom:
0cm;">

So, join
us and you’ll become part of our ever-growing global
family.

lang="EN-NZ">Don't quite meet every single requirement, but still believe you'd
be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today.