If you’d
like to embrace a world of opportunities, we’d like to welcome you to
the world’s most international luxury hotel brand.
style="line-height: normal; margin-bottom: 0cm;">
First
impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Guest Service Agent - Receptionist
who can make transactions feel seamless, offer exceptional local insights,
and anticipate every request to make our guests feel right
at home.
style="font-size: 12pt;">Your day-to-day:
style="line-height: normal; margin-left: 40px;">
Kicking off
truly memorable guest experiences with the warmest
of welcomes
style="font-size: 12pt;">Acknowledging and prioritizing IHG Rewards Club members
InterContinental Ambassadors, and returning guests in person or over
the phone
style="font-size: 12pt;">Handling guest bookings, suggesting upgrades,
and promoting amenities.
Taking, managing, and receiving cash
and credit payments efficiently for guest bookings
style="line-height: normal; margin-left: 40px;">
Making
the check-in and check-out process feel swift and seamless
style="line-height: normal; margin-left: 40px;">
Staying one
step of our guests’ needs to anticipate requests and offer tailored
recommendations
style="font-size: 12pt;">Maintaining a professional appearance and embodying
brand values.
style="font-size: 12pt;">Qualifications:
style="line-height: normal; margin-left: 18pt;">
Communication skills – guests will need to come to you with concerns
as well as compliments, so you’ll need to be easy to talk to
style="line-height: normal; margin-left: 18pt;">
Problem-solving skills which will turn issues into opportunities, so
every guest leaves with great memories
style="line-height: normal; margin-left: 18pt;">
Flexibility
to work a variety of shifts between 7am and 11pm – night, weekend and holiday
shifts are all part of the jobLiterate and Tech-Savvy – you’ll need
a good grasp of reading, writing, basic math
and computers.
Fluency in English – extra language
skills would be great, but not essential
style="line-height: normal; margin-left: 18pt;">
Full
Australian Working RightsWhat you can expect
from us:
You’ll be rewarded for your hard work
with a suite of benefits that supports you and your family’s well-being,
including:
style="line-height: normal;">HIGA Award Level 3 - Base
Rate $27.97per hour + Shift / Weekend Penalties
style="line-height: normal;">Paid birthday
leave -
style="font-family: "Times New Roman", serif;">Hotel perks like accommodation and food & beverage
discounts -
style="font-family: "Times New Roman", serif;">Enhanced parental leave
-
style="font-size: 12pt;">Proactive health days and flexible work
options. -
style="font-family: "Times New Roman", serif;">Your career journey will be supported through our lifelong development
program -
style="font-family: "Times New Roman", serif;">IHG Career Milestone celebrations
style="line-height: normal;">Transfer of entitlements
as you move and grow with IHG. -
style="font-size: 12pt;">Access to our discount retail platform that makes your
pay go even further.
We give our
people everything they need to succeed. From a competitive salary that rewards
all your hard work to a wide range of benefits designed to help you live your
best work life -- including a full uniform, impressive room discounts and some
of the best training in the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
style="font-size: 12pt;">IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing framework, we are committed to supporting wellbeing
in your health, lifestyle, and workplace.
