Concierge & Experience Supervisor - Six Senses Crans Montana

As Concierge & Experience Supervisor, I will fully comprehend the vision
of Six Senses to help people reconnect with themselves, others and the world
around them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.  

Sustainability, Wellness and Out of
the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active
participation of all our brand initiatives. 

Duties
and Responsibilities  

As Concierge & Experience
Supervisor, I will assume full responsibility for the efficient operation in
the following:  

• Acts as a mentor for rest of Concierge &
  Experiences hosts and manages by supervising, guiding and motivating
  them.  
• Assists in planning and managing with the Experiences
  Manager, the successful implementation of departmental and resort training plan.
   
• Monitors and conducts excursions and activities inside
  and outside of the resort in a safe and efficient manner that provides a high
  standard of service to the guest.  
• Provides accurate information
  about available activities at the resort, gym usage, equipment usage rules
  and regulations.  
• Ensures Experiences hosts gives exceptional
  service to go beyond the expectations of all guests.  
• Reports any
  damage or excessive wear for proper replacement of recreation equipment
  to Experiences Manager.
• Maintains knowledge of all emergency evacuation
  drills according to resort policies.  
• Reports any health or safety
  hazards to the Experiences Manager.  
• Upkeep Six Senses guidelines
  and standards of service and operation. My performance benchmarks are maintained
  and exceeded.  
• Strictly adhere to LQA standards and guest
  comments.  
• Manage VIP and complex guest requests
• Oversee
  pre-arrival, in-house, and departure arrangements
• Promotes wellness,
  sustainability, and local cultural immersion experiences
• Ensure
  anticipatory and personalized guest service
• Handle complaints
  and service recovery professionally
• Support VIP itineraries and bespoke
  experiences
• Maintain high guest satisfaction levels
• Coordinate
  transportation services, ski arrangements, and all in-house and outdoor guest
  experiences to ensure seamless service delivery.
• Monitor guest
  feedback
• Conduct root-cause analysis for service
  failures

• Support partnerships with local partners, artisans, farms,
  and cultural institutions.

   

Qualifications

To
execute the position of Concierge & Experience Supervisor, I must have
the required qualifications, technical skills and experience in a similar role
in luxury hotels with proven results and includes the following:

• High
  school diploma or equivalent and at least 2 years’ experience in a similar hotel
  operational role. Hospitality diploma/degree from a recognized hospitality
  school is preferred. Technical skills include MS Office – Word, Excel,
  PowerPoint and Outlook.  
• Familiar with various hotel systems
  including POS, PMS and CRM platforms.
  
  I have knowledge of hotel/resort and policies regarding guest activities
  and excursions. I have knowledge and experiences of hospitality operations,
  including emergency evacuation drills and recreational
  facilities. 
• I am a personally involved, visible and proactive host
  with excellent organizational skills. I have an intuitive sense
  of product and service quality, a passion for excellence and
  an understanding of the sophisticated needs of the luxury customer and I
  have experience and I am able to work in a cross-cultural environment
  positively.
• I have a good command of written and spoken French
  and English. I will maintain a thorough understanding of Six Senses in terms
  of guidelines, rules and regulations, brand and operating standards, facilities
  and services.
• EU passport or valid Swiss work authorization
  required

The above is intended to provide an overview
of the role and responsibilities for an Concierge & Experience Supervisor
at Six Senses Crans Montana. It is not and does not infer that the above is
an inclusive and/or exhaustive list of the duties and responsibilities inherent
to the position.

Six Senses Crans Montana is an equal opportunity
employer.

This policy applies to all terms and conditions of employment.