Guest Service Agent at InterContinental Dubai Marina Hotel & Residences

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

United Arab Emirates, Dubai

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Job Description

As the world’s largest family of luxury hotels, we all take great pride
in being genuine ambassadors of the InterContinental® brand. Shaped by decades
of international know-how and local insights, our passion for luxury travel
spans cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world.

Each
of our hotels cultivates a distinctive style and ambiance where we embrace every
opportunity to give our guests a personal and enriching experience. If you’d
like to embrace a wider world of experiences and opportunities, we’d like
to welcome you to join InterContinental Dubai Marina Hotel &
Residences as Guest Service
Agent.

InterContinental Dubai Marina is a Five
Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms
and residence suites, flexible event space and restaurants & bars. With over
30 languages and countries represented by the staff, the hotel weaves together
an international five-star presence.

A little taste of your
day-to-day:

Your role will include but not be limited
to:

Welcome guests in a warm, friendly, and professional
manner.
Perform efficient check-in and check-out procedures
in accordance with hotel standards.
Verify guest information, process
payments, and issue room keys.
Respond promptly to guest inquiries,
requests, and complaints, ensuring timely resolution.
Provide accurate
information about hotel facilities, services, promotions, and local
attractions.
Handle room reservations, amendments, cancellations,
and special requests.
Coordinate with Housekeeping, Engineering, Food
& Beverage, and other departments to ensure guest
satisfaction.
Maintain accurate guest records and update information
in the property management system.
Process cash, credit card, and other
payment transactions in accordance with hotel policies.
Answer telephone
calls professionally and direct calls as required.
Upsell hotel rooms,
facilities, and services whenever appropriate.
Ensure the front desk
and lobby area remain clean, organized, and welcoming.
Follow hotel
policies, procedures, and brand standards always.
Maintain guest
confidentiality and comply with data protection requirements.
Assist
with emergency procedures and safety protocols when required.
Perform
any other duties assigned by the Front Office Manager
or Supervisor.

Why you will love this job:

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Work in a dynamic, high-energy environment
where no two days are the same.

Learn new skills, receive mentorship,
and have opportunities for career growth.

Be part of a supportive team
that values collaboration and fun.

Enjoy benefits like staff discounts,
and a creative, inspiring workplace.

Ideally, you'll
have some or all the following qualifications and experience we're looking
for:

A minimum of 1 to 2
years in a similar role.

Experience in guest services is a plus!
Strong interpersonal skills
and excellent command of English, both written and spoken. Knowledge
of additional languages is an advantage.
Comfortable with rotating
shifts and flexible hours. You are a team player who adapts well to different
situations.
Impeccable grooming and a presentable appearance
are essential.
Excellent communication skills, whether interacting
face-to-face, on the phone, or through written
correspondence.

What you can expect
from us:

We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including impressive
room discounts all over the world and some of the best training in
the business.

Our mission is to welcome everyone and create
inclusive teams where we celebrate differences and encourage colleagues to bring
their whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees.

We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.

IHG gives
every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.

So, join us
and you’ll become part of our ever-growing global family.