Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Guest Service Agent – Hotel Indigo Melbourne Little Collins
and Holiday Inn Melbourne Bourke Street Mall

Nestled in the heart
of Melbourne's vibrant CBD, an exciting new holiday destination has arrived –
discover the boutique charm of Hotel Indigo and the modern comfort of Holiday
Inn, offering a unique blend of hospitality experiences across 452 rooms. One
of Melbourne’s most iconic CBD arcades has been reimagined with
the redevelopment of "Melbourne Walk," now home to IHG’s first Australian
dual-branded hotel project.

Open the door into Hotel Indigo, and guests
can expect local character, modern design and warm, professional service with
a vibrant and individual flavour, bringing the edgy laneway neighbourhood
of Little Collins Street to life. Making the most of the retail haven, Holiday
Inn offers a modern, fresh and friendly stay for a wide variety of guests coming
to enjoy the convenience and value they know and love from Holiday Inn, and all
that Bourke Street Mall has to offer.

As a Guest Service Agent, you
will be the welcoming face across Hotel Indigo Melbourne Little Collins
and Holiday Inn Melbourne Bourke Street Mall front desks. You will assist guests
from check-in through to check-out, creating a memorable experience every time.
This position is a part-time opportunity. 

A
little taste of your day-to-day

• Greet all guests warmly on arrival and throughout their stay,
  offering friendly and helpful service at every opportunity
• Maintain
  cleanliness of the lobby area, hotel entrance, & baggage
  area 
• Making the check-in and check-out process feel swift
  and seamless whilst making the guest feel welcome
• Staying one step
  of our guests’ needs to anticipate requests and offer tailored
  recommendations
• Provide a high level of knowledgeable customer service
  to our guests answering a very broad range of questions about hotel services
  and Melbourne CBD 
• Resolving guest issues and using their feedback
  to continuously improve service
• Collaborate with other departments
  to ensure a cohesive guest experience

What
we need from you

• Previous
  experience working in Hotel Front Office role.
• Exceptional communication
  skills ability to build rapport with guests quickly
• Strong knowledge
  of Melbourne, able to provide personalised recommendations and tell
  the incredible stories of our neighbourhood.
• Ability to multi-task in
  a busy, fast-paced environment.
• A positive and proactive
  attitude
• A passion for delivering exceptional guest
  experiences
• Ongoing availability to work a rotating roster including
  weekends and public holidays, with some flexibility to support overnight
  shifts

What you can expect
from us

You’ll receive a competitive salary that rewards all
your hard work and a wide range of benefits designed to help you live your best
work life – including, impressive room discounts and some of the best training
in the business.

Most importantly, your career journey will be supported
through our lifelong development programs, IHG career milestone celebrations,
and transfer of leave entitlements as you move and grow with IHG.

Our
mission is to welcome everyone and create inclusive teams where we celebrate
differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, colour, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives. 

So, join
us and you’ll become part of our ever-growing global
family. 

Don't quite meet every single requirement, but still
believe you'd be a great fit for the job? We'll never know unless you hit
the 'Apply' button. Start your journey with us today!