First impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Part Time Guest Service
Agent who can make transactions feel seamless, offer exceptional local
insights, and anticipate every request to make our guests feel right
at home.
lang="EN-US" style="font-size: 12pt; line-height: 115%;">Set amongst 70 acres
of manicured gardens, lush countryside and breathtaking mountain views,
voco Kirkton Park Hunter Valley offers guests a unique,
elevated experience in the heart of wine
country.
Every day
is different, but you’ll mostly be:
●
Kicking off truly memorable guest experiences with the warmest
of welcomes
● Acknowledging IHG Rewards Club members
and returning guests in person or over the phone
●
Taking, managing, and receiving payments for guest
bookings
● Making the check-in and check-out process feel
swift and seamless
● Staying one step of our guests’
needs to anticipate requests and offer tailored
recommendations
● Be knowledge about hotel
and surroundings to be able to make thoughtful recommendations to our guests.
What we need
from you:
● Proven skills in guest
relations, problem solving and time management; and ideally have a working
knowledge of hotel property management systems such as Opera
●
Experience in a similar Front Office / Guest Relations role would
be advantageous
● Communication
skills - guests will need to come to you with concerns as well as compliments,
so you’ll be easy to talk to
● Your problem-solving
skills will turn issues into opportunities so every guest leaves with great
memories
● Literate and tech-savvy - you’ll need
a good grasp of reading, writing, basic maths and computer
skills
● Flexibility - working weekends, nights
and public holidays are all part of the job
● Have
the legal right to work
in Australia.
What you can expect
from us:
We give our people everything
they need to succeed. From a competitive salary that rewards all your hard work
to a wide range of benefits designed to help you live your best work life –
including a full uniform, impressive room discounts and some of the best
training in the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
IHG gives every member of
the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
